Customer Service Advisor – Overview
We are working with a Renewable Energy company based in Havant who are seeking a Customer Service Advisor to join their team. They specialise in the installation of Heat Pumps, Solar PV Systems and Boilers into domestic properties throughout Hampshire.
Your role as the first point of contact for their customers, which will include taking inbound and making outbound calls or emails for every stage of their journey with us. This will range from new to existing customers and also those considering leaving us. Calls will vary from dealing with new care plans customers, booking both install and service and repair work for our field-based engineers. Providing customer support where possible and passing to our technical team any issues that you cannot answer directly.
Key Responsibilities:
* Answers all customer service-related issues or queries via telephone or email.
* Manage technical queries and bookings.
* Ensure the CRM is always updated accurately with full notes or updates recorded.
* Effective diary management
* Advise customers on care options available for the relevant heating system in their property.
* Ordering materials for mobile operatives, including boilers, parts, and consumables.
* Action administrative tasks to support mobile operatives.
* Ensure the information you provide customers is clear, accurate and they are kept appropriately informed throughout their journey.
* Collate information and set up subscription based direct debit payment.
* Raise and communicate relevant paperwork electronically or by mail following on-site works
The hours of work at 8-5pm Monday to Friday with a 30 minute lunch break.
Customer Service Advisor – Salary & Remuneration
* Salary £29,000
* 25 days + Bank Holidays
* Sick Pay
* Training and Progression Opportunities
* Pension