Job Description
Housing Resolutions Officer – Local Authority
Based in Wembley £21.41 per hour Immediate Start | Ongoing Temporary Contract
Are you passionate about helping people secure safe, stable housing? Do you thrive in a fast-paced environment where you can make a real impact? Join our team as a Housing Resolutions Officer and support households on their journey from temporary accommodation to long-term, sustainable housing.
About the Role
As a Housing Resolutions Officer, you will provide tailored housing options advice to households in temporary accommodation, ensuring they have every opportunity to move into settled housing — including private rented, intermediate, and social housing options.
You'll also manage suitability reviews, investigate fear-of-violence cases, handle tenancy-related concerns, and work closely with partner agencies to ensure households receive holistic support.
Key Responsibilities
Visit households in temporary accommodation and offer clear, personalised housing options advice. Support residents to understand and navigate intermediate, private rented, and social housing pathways. Work with the Housing Assessment & Lettings Team to monitor bidding activity and help households make informed choices. Refer and signpost households to relevant services (e.g. employment, training, children’s services, adult care). Provide guidance on welfare reform impacts, benefit entitlements, and employment opportunities. Ensure all accommodation offers comply with legislation and the Suitability Order. Issue temporary accommodation offers and suitability letters. Support tenancy audits, resolve complaints, and liaise with accommodation providers to maintain service standards.
What We’re Looking For
Experience within housing, homelessness, or local authority housing services Strong communication and interpersonal skills Ability to manage complex caseloads and work empathetically with vulnerable households Understanding of housing legislation & welfare reforms Problem-solving mindset and a proactive approach
Ready to Make a Difference?
If you’re committed to supporting homeless households and driving positive change, we’d love to hear from you! Apply today for an immediate start.