Your future, our legacy Hotel Coworth Park Division & Department Rooms - Guest Relations Job Title Guest Relations Supervisor Contract Type Fixed-term Contract Duration 6 months maternity cover Status Full time Position Overview Be the first point of contact for all our guests prior to arrival by carrying out pre-arrival checks to ensure the guests stay is personalized as much as possible. What you'll get Complimentary nights with breakfast within Dorchester Collection 50% F&B discount at selected restaurants at The Dorchester and Coworth Park Very generous Employee Introductory Scheme offered Team members' awards and incentives schemes Contributory pension scheme entitlement from date of commencement Life assurance cover for all team members Uniform laundered complimentary Complimentary meals whilst on duty at our team members' restaurants Complimentary Internet at allocated computers in team areas Interest free Season Ticket Loan Occupational Health, including subsidized massage treatments and health clinics Complimentary Eye Test for VDU users What you'll do Responsible for communicating and updating the allocations of rooms types and requested rooms for guest arrivals. Ensure that bedroom inventory and availability in Opera is accurate and deal with discrepancies and overbookings with revenue management. Liaise with reservations for prepayment handling in terms of ensuring payments are received on time. Constantly check for new reservations being made. Ensure the guest profile is up to date with accurate information about their upcoming stay. Responsible on the day for inventory control and selling policy as per Revenue Manager's guidelines. Ensure all departments are aligned with guests activities Attend the daily morning meeting to present the daily arrivals Support the managers within the department with guest inquiries What you'll bring Passionate about delivering a high level of service Customer service orientated Experience of Opera is desirable Excellent IT knowledge including Microsoft Office Good written and spoken English Position location Job Location United Kingdom Location Blacknest Rd, Sunningdale SL5 7SE Ascot