Customer Service Supervisor Salary - Up to £45,199 DOE 37 hours per week Location - Eastleigh Permanent opportunity To be accountable for the management and delivery of the responsive repairs and maintenance service through a designated trade's team in a defined geographical operational area. Ensuring resources are utilised efficiently and work is completed to the required standard. Managing a budget portfolio of circa £900k within a customer obsessed culture focusing on exceptional resident satisfaction, operational performance, quality of work, value for money, staff development, motivation and engagement. Key Responsibilities: Lead, develop, and motivate a mobile workforce (10-20 tradespeople) to deliver high-quality, value-for-money repair services. Ensure responsive repairs are completed to a high standard, on time, and within budget. Monitor and improve operational KPIs, productivity, and resident satisfaction. Own and resolve customer complaints and feedback promptly. Ensure full compliance with Health & Safety standards and internal processes. Manage specialist contractors, monitor SLAs, and ensure quality of work. Analyse and report on budget performance, operational efficiency, and cost control. Participate in the out-of-hours rota, supporting escalations as needed. What We're Looking For: Proven leadership in a fast-paced, reactive maintenance or repairs environment. Experience man...