North West London Pathology (NWLP) is an NHS pathology partnership joint venture between Imperial College Healthcare NHS Trust, Chelsea & Westminster NHS Foundation Trust and The Hillingdon Hospitals NHS Foundation Trust. NWLP is modelled as a shared services organisation jointly owned by the three Trusts. The organisation is hosted by Imperial College Healthcare NHS Trust and as the legal entity for NWLP our staff are employed by Imperial College Healthcare NHS Trust. NWLP is based on a ‘hub and spoke’ structure; the majority of routine, specialist and non-urgent activity is centralised at our hub site at Charing Cross Hospital. Urgent tests required for immediate patient management and treatment are performed in 24/7 Essential Service Laboratories based on-site within the seven hospital sites in the group. The partnership has created an innovative and sustainable service that delivers outstanding quality to users and patients alike. This innovative approach allows the service to better manage demand, standardise operations, improve value for money and make use of state-of-the-art technology. Our values are to be patient-focused, collaborative, expert and caring. Job overview A developmental opportunity has arisen for a motivated and enthusiastic individual to join the NWLP Quality team as a Band 4 Pathology Quality Support Officer. This is a substantive role where you will be expected to complete the Level 3 Quality Improvement Apprenticeship. The purpose of the apprenticeship role is to provide an opportunity to develop practical experience and skills whilst working as a member of our team. You will be responsible for the administration of the incident management and Quality Management systems within NWLP, which will involve the reporting and following up of incidents, administration of Quality management software, preparing reports using quality data and carrying out audits of the quality management system across all sites and Pathology disciplines. This post will also require your involvement with any administrative tasks required by the quality team including minute taking. Previous experience in quality is not required for this post as full training will be given. We are a multisite organisation and you will work on a two weekly rota covering all 6 sites across NWLP. Advert To deliver high quality support providing effective, confidential, administrative support on a day to day basis to the Pathology Quality Team. To deputise for the Senior Pathology Quality Support Officer as necessary. To monitor Pathology-related incidents reported on NWLP’s incident reporting systems. To collate reports that enable monitoring of the functioning and effectiveness of Pathology incident and risk management. To review the laboratory department conformance with ISO15189 and otheraccreditation and regulatory requirements. To plan, carry out and document objective, multi-site internal audits as per the Pathology and Divisional internal audit schedules and procedures. Working for our organisation Benefits include career development, flexible working, staff wellbeing programmes, staff awards and recognition scheme. We also have available benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities. NWLP Induction The NWLP induction will run on the first Monday of each month (provided it does not fall on a bank holiday) and includes laboratory training (for relevant laboratory roles). All new staff must attend the NWLP induction during their first week with NWLP. For 2025/26, see below the start dates which you will be able to book once you have completed all your pre-employment checks. Monday 2 February 2026 Monday 2 March 2026 Monday 13 April 2026 Monday 11 May 2026 Monday 1 June 2026 Monday 6 July 2026 Monday 3 August 2026 Monday 7 September 2026 Monday 5 October 2026 Monday 2 November 2026 Monday 7 December 2026 Candidates are advised to consider these start dates before agreeing end of service date with their current employer. Detailed job description and main responsibilities The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert. Right to work If you need sponsorship to work in the UK, please visit the Home Office website for information on sponsorship and visa status before you fill in your application form. Due to recent changes in the UK immigration rules which affect Skilled Worker Visas, Global Business Mobility, Higher Skill Level and Increased Salary Thresholds, please ensure that you are able to meet the requirements to live and work in the UK before applying. Further information about eligibility is available on UK Visas and Immigration - GOV.UK Infection control Please note it is an operational requirement to comply with infection prevention and control procedures within NWLP such as lateral flow testing, handwashing and the wearing of masks, according to the procedures in place at any time or location. Please ensure you check your emails regularly throughout the recruitment process.