Job Details
Location: High Street, Esher, Surrey, KT10 9SD
Hours: 36 per week
Start Date: 05 January 2026
Duration: ongoing
Pay Rates: PAYE £21.89 per hour / Limited/Umbrella £28.54 per hour
Work Pattern: Minimum of 1 day per week in the office
About the Client
Elmbridge Borough Council is committed to delivering high-quality services to its community, with a strong emphasis on integrity, equality of opportunity, and professional conduct. The Finance team plays a vital role in ensuring effective management of revenues and benefits, supporting residents while maintaining compliance with legislation and policy. Staff are supported through a comprehensive talent development programme, regular reviews, and a healthy, safe working environment.
The Role
As a Revenues & Benefits Quality Assurance Officer, you will assist the Quality Assurance Manager in overseeing the Benefits and Local Taxation functions of the Council. This includes property inspections, benefit appeals, reviewing benefit assessments, and providing training to Customer Services staff on policy interpretation. You will also represent the Authority at tribunals and contribute to process improvements within the service.
Key Responsibilities
* Provide quality assurance across Housing Benefits and Local Taxation functions.
* Conduct property inspections to ensure Council Tax and Business Rates records are accurate.
* Prepare information and represent the Authority at tribunals.
* Respond to complaints and attend valuation tribunals.
* Deliver training to Customer Services staff on benefits and taxation policies.
* Support process changes and improvements within the Revenues & Benefits team.
Candidate Requirements
* Education to GCSE, O Level or equivalent.
* Experience working with computerised systems and updating records in live environments.
* Familiarity with legislation, administrative rules, and interpreting regulations in individual circumstances.
* Experience handling complex data and presenting it appropriately to different audiences.
* Strong communication and negotiation skills, with the ability to manage difficult situations tactfully.
* Organised, accurate, and able to manage workload effectively to meet targets.
* Intermediate Microsoft Office skills, particularly in Excel.
* Access to a suitable vehicle.
* Basic DBS disclosure required.
* Knowledge of Local Taxation or Housing Benefit and experience in Quality Assurance environments is desirable.
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