Overview
If you love beauty, you're in the right place. As the ultimate curator of over 100 of the most in-demand, highly innovative and boundary-pushing beauty brands, we are the go-to destination for worldwide beauty discovery. Together through our neighbourhood stores, online presence and loyalty scheme, Space NK has built a flourishing community in which to discover beauty. The customer is at the heart of everything we do, and we will always endeavour to offer everything they need to help them explore, experiment, and enjoy our brands.
Luxury Skincare Advisor Overview
The Luxury Skincare Advisor's main responsibility is to achieve sales and KPI targets, through a customer first approach. With passion and enthusiasm, they are an ambassador for the brand, specialising in luxury skincare.
They must aim to deliver:
* Our Brand Vision and Mission by living our brand pillars
* A visually inspiring and inviting store environment
* A fully compliant store, adhering to all company processes and polices
Main Responsibilities
Customer First
* Delivers a 'customer first' experience exceeding customer expectations
* Delivers unbiased customer advice through exceptional product knowledge
* Work as one team to ensure a 'customer first' experience is delivered consistently
* To provide our customers with expert advice with particular detail and focus on our luxury skincare brands
* To go above & beyond in delivering an exceptional level of service for the luxury skincare shopper
* Build, grow & connect with a loyal customer base, specifically for our luxury skincare brands
KPIs
* Exceeds sales targets and delivers LFL growth along with ATV, AUS and conversion, with particular focus on our luxury skincare brands
* Responsible for driving growth of these brands with a focus on sales and ATV
* Exceeds the company acquisition target for N.dulge
* Follows all stock handling policies to ensure stock accuracy and minimise stock loss
Communication
* Communicates clearly and concisely with their store team
* Confidently communicates with external business partners and store visitors
Team
* Fully embraces the team effort and takes pride in achieving a common goal demonstrating the 'We Are One Team' value
* Open and supportive of other ideas and opinions creating an inclusive, welcoming and approachable store environment
* Passionate about maintaining own up to date product knowledge on luxury skincare, and sharing this knowledge by scheduling training sessions for all team members
Store Operations
* Understands and adheres to all Company loss prevention practices
Qualities
* Specific interest and passion for luxury skincare
* Passion for delivering exceptional service
* Confident in one to one skincare consultations
* Ability to deliver a 'customer first' experience
* Ability to understand store targets and KPI's
* Strong communication skills
* Leads by example
* Values honesty and integrity in working relationships
* Embraces change
* Flexibility to meet rapidly changing priorities and deadlines
* Ability to follow direction
* Passionate about beauty
* Ability to use own initiative
Equal Opportunities
Space NK are an equal opportunities employer. Please note that only successful candidates will be contacted. All applicants must have the right to live and work in the UK. If you want to find out more about us, what it is like to work for us, all about our benefits, and our pledges on Diversity, Inclusion and Belonging, please visit our website.
How We Will Use Your Information
We will use the information you provide to us with your job application to help us process your application for the specific job you have applied for. If you apply speculatively, we will process your application for the job/relevant business area that you detail within your email.
Please note that our current system does not use an automated filtering system.
All applications made via the website, through a third-party website or in-store will be kept on file for a period of 12 months.
This information will be retained and used to assess your suitability to similar positions that may arise in the future, or if the initial vacancy becomes live again during the 12-month period. If you would prefer us to not hold your information on file/ you wish to be 'forgotten' if you are not offered a position with Space NK, please email your 'right to be forgotten' to our recruitment email address with RIGHT TO BE FORGOTTEN as the title of the email. We will always inform you when we have deleted your application details, otherwise we will treat your application as consent to us holding this information.
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