Customer Service Advisor Waltham Cross, Herts Salary: £27,725 Tuesday - Saturday (37.5 hours per week -08:00 to 16:30) The Customer Service Advisor is the main point of contact for customers and is responsible for addressing inquiries, resolving issues, and providing product information in a professional and efficient manner, by establishing positive relationships with customers and exceeding their expectations. Reynolds Catering Supplies is one of the UK's leading fresh fruit & vegetable suppliers to the foodservice industry and the only remaining national family-run greengrocer. What will I be doing? Processing orders and managing order fulfilment processes through communication channels including Email and telephone. Assisting customers when placing orders and transactions. Ensuring that orders are completed accurately and efficiently. Provide support and comprehensive product knowledge and service information to customers, suppliers, and other departments within the business. Maintaining accurate customer records on databases including tracking preferences, order history and contact information. Maintain a thorough understanding of products offered by the company in order to provide accurate information when answering any questions or making. Actively promote upselling and cross selling to customers. Addressing customer complaints, troubleshooting and technical issues and resolving in a professional and efficient manner What do I need to be considered for this role? Experience of working in a FMCG customer service setting would be advantageous. Attention to detail and excellent organisational skills. Excellent listening, questioning and feedback skills. A professional manner, with good verbal and written communication skills. Ability to prioritise, multi-task and meet deadlines. Benefits: Annual pay reviews. 28 days annual leave inclusive of Bank Holidays, increasing with service to 33 days. Retail Discount membership. Health Care Cash Plan membership. Group Personal Pension Plan. Further company tailored benefits achieved through service and commitment. This is a brief outline of the Customer Service Advisor role. For more information or to apply, please click on the link. We look forward to hearing from you! Reynolds is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief.