Job Description
The Post
The Head of Community Engagement is responsible for fostering a safe, supportive, and positive campus and living environment for all students, staff, and visitors. The post holder provides strategic and operational leadership across campus community experience, residence life engagement, welfare support, behaviour management, security operations, and 24/7 campus response.
The role ensures that campus operations run smoothly and that the wellbeing, safety, and sense of belonging of students, staff and guests is central to service delivery. The post holder leads the campus Residence Life and Campus Support Teams including Security, Night Management and Portering teams, and works closely with partners across the institution to ensure early intervention, pro-active support and consistent responses to student conduct, safety concerns, and occupancy-related issues.
Description of Duties
Leadership and Service Management
1. Provide strategic leadership for community experience, residence life, security and campus operations across the estate
2. Lead, manage and develop the Residence Life Manager and Night Operations Manager, ensuring strong communication, accountability and performance standards
3. Ensure campus operations function effectively 24/7, maintaining visibility and high service standards across teams and sites