Salary Details: £25,300 (includes a 10% shift allowance)
Summary
About the role
Our Customer Service Contact Centre is looking for friendly, helpful people to join our team. This fast-paced, team-oriented, and supportive environment is central to our customer service approach. The role involves handling numerous calls from different customers, providing excellent service. Responsibilities include updating customers on their accounts, completing transactions over the phone, and addressing any questions or queries. Key tasks involve finding solutions for customers, managing calls effectively, and staying informed about our products, services, and policies. You will also support customer inquiries by inputting information accurately and efficiently. As you grow in the role, training and support will be provided to handle additional tasks such as opening accounts or assisting customers through more challenging or sensitive situations.
Benefits:
* 28 days holiday per year plus bank holidays and a holiday buy/sell scheme
* Annual discretionary bonus scheme
* Personal pension with matched contributions
* Maternity, paternity, and shared parental leave
* Extensive wellbeing support
* Life assurance (6 times annual salary)
Find out more about the fantastic benefits of joining Coventry Building Society here
We reserve the right to close this advert early if we receive a high volume of suitable applications.
About you
You should be a people person with good experience in interacting with customers and providing excellent service in a busy environment. Phone experience isn’t essential as full training on our systems and services will be provided.
It’s important that you can engage with a diverse range of people, understand how to assist them best, and deliver a great experience. You should have good accuracy skills, enjoy learning new things, be a team player, and have a helpful attitude.
To succeed in this role, you must have:
* Current experience interacting directly with customers daily in a customer-focused environment
* Evidence of providing excellent customer service
* Good communication skills and problem-solving abilities
Desirable experience includes:
* Banking or call centre experience
* Processing customer details or data accurately
The start date for this role is 7th July. The first four weeks will involve a mixture of onsite training and support to prepare you for your initial calls. Once trained and comfortable, you will transition to a hybrid working pattern (usually between 3 to 6 months). When hybrid, you will be expected to spend at least two days a week at Coventry House in Binley, where you can enjoy amenities such as free parking, a self-service restaurant, multi-faith room, wellbeing, and games room. Our contact centre hours are Monday to Friday, 8am - 7pm, and Saturday, 9am - 2pm (Saturdays are typically twice a month, with a day off in lieu provided).
About us
We are one of the largest building societies in the UK, committed to improving the lives of our members and customers.
We are recognized as a ‘Great Place to Work’, offering benefits beyond basic pay, including a discretionary bonus scheme, a culture of reward and recognition, and comprehensive wellbeing support.
Following the integration of The Co-operative Bank into our group, we share values and an ethical approach towards our members, customers, and colleagues.
We are committed to equality and celebrating diversity across race, age, faith, disability, and sexual orientation. We believe that working together will help you build more than just a career with us.
All together, better.
Flexibility and why it matters
We understand the importance of flexibility and will consider alternative working patterns where possible. Please discuss with us before applying to explore the options for this role.
Proud to be a Disability Confident Committed Employer
We offer interviews or assessments to every disabled applicant who meets the minimum criteria. Applicants can opt into the Disability Confident Interview Scheme. In cases of high application volumes, we prioritize interviewing disabled candidates who best meet the essential and desirable criteria.
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