Your new companyMaintaining our core values, we are a prominent group in the construction materials industry across the UK and Ireland. Our business thrives on our reputation for delivering top-notch materials and services to our clientele. Our operations encompass a wide range of materials including aggregates, cement, ready-mixed concrete, asphalt, and beyond, demonstrating our commitment to excellence in all our endeavours. In line with our commitment to superior customer service, we are on the lookout for a skilled First Line Service Desk Analyst to be a part of our IT team. Your new roleAs a Frontline IT Support Specialist, your role is pivotal in offering technical assistance to our staff situated in multiple locations. Your duties will encompass managing incoming support enquiries through phone, email, and chat, swiftly resolving technical challenges to ensure business operations continue with minimal interruption. This position necessitates excellent communication abilities, technical proficiency, and a focus on customer service to effectively support our varied employee base. What you'll need to succeed
1. Log all support requests and technical issues accurately into the ticketing system, ensuring timely resolution and documentation.
2. Able to diagnose and troubleshoot hardware, software, and network-related issues, escalating complex problems to the appropriate teams for resolution
3. Exc...