Part Time Customer Service Advisor
Redditch, Worcestershire
Hours: Monday to Friday, 9.30am to 2.30pm
Salary: £16000 + Bonus (£20k OTE)
Are you a confident communicator with a passion for delivering excellent customer service? Do you enjoy solving problems, supporting customers, and ensuring projects are completed to the highest standard? If so, wed love you to join our clients team as a Part Time Customer Service Advisor.
In this role, youll be the main point of contact for customers during their installation, managing the process from start to finish. Youll coordinate with customers, installers, and project managers to ensure everything runs smoothly, issues are resolved quickly, and customers are kept fully informed every step of the way. Youll also provide complaint resolution and aftercare support, making sure our customers remain satisfied long after the installation is complete.
What youll be doing:
Managing live installation projects from start to finish
Acting as the customers main contact, providing updates, support, and aftercare
Making daily outbound calls to customers and installers
Liaising with project managers to resolve any issues promptly
Handling customer complaints professionally and effectively
Accurately recording all customer interactions in the CRM system
Monitoring progress, updating reports, and logging service calls
Ensuring outstanding balances are collected upon completion
Providing follow-up aftercare to maintain high customer satisfaction
Maintaining a professional and positive company image
What were looking for:
Previous experience in customer engagement and complaint resolution
Strong communication skills, both written and verbal
A customer-focused mindset with empathy and professionalism
The ability to work under pressure and manage time effectively
High attention to detail and a proactive approach to problem-solving
Proficiency in Microsoft Office and Outlook
Why youll love working here:
My client offers a competitive salary, an excellent bonus scheme linked to service levels, and a supportive, friendly work environment. Youll be part of a team that values professionalism, teamwork, and customer satisfaction, and youll have the opportunity to make a real difference in the customers experience.
Apply Now
If youre organised, confident, and passionate about customer service, send us your CV today and take the first step towards joining the team.
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