Branch Operations Administrator | East Kilbride Join a fast-paced, supportive team driving efficient branch operations We are currently recruiting a Branch Operations Administrator to join our client in East Kilbride. This is a fantastic opportunity to work in a dynamic environment where organisation, teamwork, and customer service are key to success. Key Details Location: East Kilbride Salary: Up to £26,000 per annum Role: Branch Operations Administrator Reporting to: Branch Manager Type: Mon - Fri Full-time, permanent About the Role As a Branch Operations Administrator, you will provide essential administrative and operational support to ensure the smooth day-to-day running of the branch. You'll work closely with the Branch Manager and wider teams, playing a key role in supporting scheduling, stock control, reporting, and customer communication. Key Responsibilities Operational & Administrative Support Assist the Branch Manager with daily operations and compliance Support stock control including ordering, deliveries, and reconciliation Maintain records, logs, and filing systems Assist with reports, KPIs, and general administration Manage banking, petty cash, and payment processing Planning & Scheduling Support scheduling of fitters and maintain accurate job records Communicate effectively with customers and technicians Update availability for booking teams Customer Experience Handle customer enquiries professionally Support aftercare processes and resolve issues Maintain high customer satisfaction standards Facilities, Health & Safety Assist with H&S compliance and record keeping Coordinate maintenance, cleaning, and general branch upkeep Ensure a safe and tidy working environment Compliance & Improvements Maintain GDPR compliance and confidentiality Ensure processes meet company standards Suggest improvements to increase efficiency What We're Looking For Essential: Highly organised with strong attention to detail Excellent communication skills Proactive, reliable, and able to multitask Customer-focused with a professional approach Competent with Microsoft Office and CRM systems Ability to work in a fast-paced team environment Desirable: Experience in administration, retail, or operations Knowledge of scheduling systems or booking processes Basic understanding of H&S and GDPR What's on Offer Stable, full-time position Opportunity to develop within a growing business Supportive and team-focused working environment Hands-on role with varied responsibilities Apply Now If you're an organised and proactive individual looking to build a career in operations and administration, we'd love to hear from you!