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Customer service specialist

Alness
Teleperformance
Customer service specialist
Posted: 20h ago
Offer description

CUSTOMER SERVICE SPECIALIST – OFFICE BASED IN DUBLIN

Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service.

We’re looking for a Customer Service Specialist who is passionate about helping people, solving problems, and delivering exceptional support to work with a global client.

Here is all you need to know…

* Start Date: 17th of November 2025
* Salary: 16.00 per hour / 29,120.00 per annum with potential to earn up to 34,000 with a performance related bonus.
* Job Type: Permanent
* Working Hours: 35 hours per week (including training)
* Training: 2 weeks onsite in Dublin.
* Joining the team: Please note that this role is fully office based in Dublin.

What will the shifts look like?...

* Core Hours:Monday to Friday, 9:00 AM – 5:00 PMEnjoy a stable weekday routine with evenings and weekends free to recharge.
* Rotational Shift:6:00 AM – 2:00 PM, on a rotating basis across 7 daysThis early shift rotation ensures fair coverage while giving you afternoons off — ideal for personal time, appointments, or family commitments.

Who we are looking for…

* A professional, polite and courteous telephone manner
* Ability to deliver excellent service with outgoing nature
* Excellent verbal and written communication skills, with fluency in English essential
* A good listener who can convey empathy, patience and understanding
* Confident and proactive to deal with difficult situations and conversations
* Confident in having customer conversations, with 2-3 years of customer support experience via phone, email and webchat essential
* High levels of accuracy and attention to detail
* Confident in working independently
* Self-motivated and able to affectively problem solve
* Interpersonal skills
* Be driven to work towards achievable targets
* Experience in working with vulnerable customers
* Previous call centre/ customer service experience is essential

Values we look for you to have:

* Process Excellence - doing things well means something to you and you will always strive to improve on your work
* Collaboration - you enjoy working with others and you like working as a team player
* Communication - You can speak and write clearly and in a confident manner
* Emotional Intelligence - You possess the ability to be emotionally intellignt meaning you are able to empathise, be kind and be good with others.
* Open-mindedness - you possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
* Critical thinking - you are abl to think logically when making decisions
* Solution Orientation - having a forward thinking mindset focused on resolving challenges
* Entrepreneurship - taking owenership, not being afraid to take on new tasks, develop and have a self-driven mindset.

What will my role involve…?

* Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact
* Supporting and providing a positive experience for all our customers by helping them with all aspects of their queries
* Helping customers that may be vulnerable
* Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers
* Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer
* Ability to react fast when the day gets busy and handle a wide variety of different customers – excellent time management and ability to multitask
* Confident in following processes and being able to clearly explain these to our custome

What are the benefits?...

* Healthcare insurance
* Death in service
* Annual leave 20days 10 days bank holiday
* 4% pension
* Bonus (non contractual and applicaple for certain roles)

Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and

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