Job Description
Job Description
What You’ll Be Doing
* Manage incoming client shift requests, ensuring all requirements are accurately logged in our internal booking system.
* Efficiently allocate available Nurses and Carers to shifts, matching the right people to the right roles while balancing client needs and staff availability.
* React quickly and professionally to last-minute changes, maintaining a seamless service at all times.
* Confirm bookings promptly and accurately with both clients and staff.
* Keep clear, up-to-date records of all shift allocations, changes, and communications.
* Build and maintain strong, positive relationships with clients to encourage repeat business and long-term partnerships.
* Proactively engage with clients to uncover additional staffing needs and convert these into confirmed bookings.
* Work closely with Recruitment Consultants to ensure a strong pipeline of candidates is available to meet client demand.
* Contribute to the growth and performance of the branch by consistently achieving high booking volumes.
* Be a trusted point of contact for both clients and healthcare professionals, delivering outstanding customer service every step of the way.