Overview
The Finance Support Officer reports to the Finance Support Supervisor and is responsible for supporting students with their Student Finance applications during the admissions and enrolment processes. You will need to ensure students have regular access to support and enquiries are responded to within the agreed SLAs. You will need to ensure the relevant records and systems are updated accurately and timely and will be providing high quality customer service delivery throughout the student life cycle.
Responsibilities
* Support students and assist with their student finance application before, during and after enrolment by providing prompt and accurate advice to their enquiries.
* Assist students in making their applications to Student Finance via online or paper application forms.
* Manage all Student Finance aspects of the admission processes related to undergraduate and postgraduate recruitment.
* Coordinate with the relevant departments to resolve students\' queries and liaise with external partners and stakeholders to resolve student queries.
* Respond to student\'s queries via email and SysAid ticketing system.
* Offer advice to students, colleagues and partners in accordance with GBS policies and procedures relating to all aspects of student finance, charging and liability.
* Be competent and proficient to offer advice on current funding regulations and compliance to ensure students are accurately informed of funding implications.
* Provide in person assistance to students at service desks, communicate through various means and channels as required to provide assistance and guidance.
* Attend enrolment sessions and complete relevant financial processes.
* Become proficient in GBS systems and software relevant to the role.
* Liaise and collaborate with all GBS student facing teams to provide a seamless student service.
* Demonstrate a commitment to GBS values and regulations, including equal opportunities policy.
* Demonstrate commitment to GBS\'s Social, Economic and Environmental responsibilities and minimise environmental impact in the performance of the role and actively contribute to the delivery of GBS\'s Environmental Policy.
* Demonstrate commitment to Health and Safety responsibilities to ensure a safe and secure working environment for staff, students, and other visitors to the campus.
Requirements
* Experience working in finance operations or customer service.
* A high degree of computer literacy (particularly Microsoft Office applications).
* Effective time management and planning.
* Ability to work independently and as part of a team.
* Excellent written and verbal communication skills.
* Strong decision making and problem-solving skills.
Desirable skills and experience
* Student experience and working knowledge of HEI sector.
* Degree level qualification.
* HEI finance experience.
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