Purpose of the Role
To become part of a busy operational control room team managing the daily operation of a flagship shopping centre.
Key Responsibilities
* Monitoring the centre's CCTV system to ensure a safe environment for all visitors.
* Actively monitoring CCTV for hostile reconnaissance, theft, ASB or any other activity that may cause harm to the centre, it's staff and guests.
* Maintaining accurate records of incidents, accidents and near misses
* Responding to emergency situations, escalating incidents as the develop and ensuring accurate resources are dispatched.
* Monitoring systems, reporting any faults or malfunctions and collaborating with maintenance staff to resolve issues.
* Keeping the daily occurrence log up to date.
* Ensuring all centre operational compliance is met
* Communicating with various parties, including members of public, emergency services and other town centre stakeholders.
* Adhering to established protocols and procedures for all aspects of the control room.
* Handling incoming calls, providing information and instructions for tenants, members of public and other stakeholders.
Skills, Knowledge and Experience
* Good IT skills
* Good standard of written and spoken English
* Ability to work under pressure and part of a team
* Strong decision making skills
Working Hours - 42 hours, 4 on 4 off
Salary - £16.04ph
LI-DNI
Please see our Benefits Booklet for more information.