Retail & E-Commerce Assistant
We are seeking a motivated and adaptable Retail & E-Commerce Assistant to join our team at Ramsbury Brewery & Distillery. This role combines traditional retail responsibilities in our on-site shop with managing online orders and customer service for our e-commerce business. The ideal candidate will be customer-focused, organised, and comfortable working flexibly across different areas of the business.
Key Responsibilities
Retail Shop Duties
* Provide a welcoming, professional, and knowledgeable service to all visitors.
* Advise customers on our range of beers, spirits, and food products.
* Operate tills, handle cash and card payments.
* Maintain excellent shop presentation, including merchandising, stock rotation, and cleanliness.
E-Commerce & Online Orders
* Process, pack, and dispatch online orders efficiently and accurately.
* Provide prompt customer support for online enquiries (email/phone).
* Work with the wider team to update product listings and promotions online.
* Ensure all orders are dispatched in line with company standards and delivery deadlines.
Skills & Experience
* Previous experience in retail, hospitality, or e-commerce desirable, but not essential.
* Excellent customer service and communication skills.
* Strong organisational skills with attention to detail.
* Comfortable using tills, online systems, and basic Microsoft Office/Google Workspace tools.
* Ability to work independently and as part of a team.
* Flexible and adaptable to changing business needs.
* Interest in food, drink, and premium British produce is a bonus.
Working Hours & Benefits
* Flexible hours available (including weekends and occasional evenings for events).
* Staff discount on Ramsbury Brewery & Distillery products.
Job Type: Full-time
Pay: £12.50-£13.50 per hour
Expected hours: 1 – 20 per week
Benefits:
* Company events
* Employee discount
* Flexitime
Work Location: In person