Freelance Operations & Housekeeping Associate – York
Freelance, ad-hoc work.
Are you looking for freelance work that fits around your existing commitments?
Pass the Keys is seeking a reliable and proactive Freelance Operations Associate to support our growing portfolio of short-let managed properties in York. This role is ideal for someone already working part-time or looking to further supplement their income.
About Us
Pass the Keys is one of the UK’s leading short-let management companies. We help homeowners earn more from platforms like Airbnb and Booking.com by handling everything from marketing to guest support and housekeeping. Our goal? To make short-letting completely hassle-free for property owners and seamless for guests.
Role Overview
As an Operations Associate, you’ll play a hands-on role in delivering exceptional guest experiences and supporting the day-to-day operations of our York properties. You’ll be the on-the-ground problem solver, fixer and friendly face that keeps everything running smoothly. Please note, this is a freelance role and there are no set hours each week. Work is provided on an ad hoc basis according to need.
Key Responsibilities
* Delivering guest essentials and equipment to properties as needed.
* Assisting guests with check-in, key exchanges and property access.
* Running errands to resolve in-stay guest requests.
* Occasionally performing property cleans and linen changes to a high standard, following the Pass the Keys Cleaning Protocol.
* Conducting spot checks and reporting maintenance issues.
* Assisting with linen stock management at the local storage unit.
* Using the Pass the Keys app to log jobs, upload photos, and report damage or issues.
What We’re Looking For
* Flexible availability, throughout the week, including evenings and weekends, with the ability to respond to jobs at short notice.
* A reliable and punctual approach as our guests experience depend on a timely approach.
* High standards and attention to detail, especially when it comes to cleaning and presentation.
* Access to your own transport (car, scooter or bike) to move efficiently around York with supplies.
* Confident using a smartphone and mobile apps for job tracking and communication.
* An understanding of short-let hospitality (e.g. Airbnb) and guest expectations.
* A good working knowledge of York.
* Ability to work independently, troubleshoot under pressure, and communicate clearly with the Territory Management Team.
* Basic handyman skills are a bonus — and having your own tools is essential for these tasks.
Pay: £12.00 - £16.00 /hour (depending on the task)
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