Job Description
3rd Line Support Technician Required. Our client is an outsourced IT management company based in Fleet with clients all over the UK. They supply all aspects of IT services from VOIP, internet and servers. These services span across on premise servers to public and private cloud.
They are now looking for someone who is familiar with technology at an expert level to join their office based in Camberley. The successful candidate will need to be a role model for the rest of the team. You will need to be very comfortable in sit visits, installations, SLA’s to meet and documentation. You will also be working under the Service Desk Manager.
This position will start of remote, then will be re-locating to the office in Camberley.
Position Overview
1. Inspiring the team via mentoring, consultancy and execution.
2. Focusing on service impacting issues while maintaining client happiness.
3. Taking on issues that usually take longer for other teams
4. Refining the process by being a source of training on ad-hoc issues
5. To diagnose, log, action and follow through to resolution all faults and requests
6. To adhere and contribute to the company s quality system and processes
7. Maintaining documentation
8. Attend site visits when required
Position Requirements
9. Azure & Officr 365 Knowledge
10. 3cx / alternative vendor support
11. Firewall configuration and torubleshooting
12. Project Management and implementation /d design
13. Remote desktop connectons implentation
14. Hardware / software disagnostics
15. Virtualisation environment in Hyper-V
16. Ambitious & Empathic
Position Remuneration
17. Salary £40,000 – £45,000 (dependant on experience)
18. Hours: Monday to Friday – 8am – 17:00pm / 9am – 18:00pm
19. 25 days holiday + bank holidays
20. Healthcare & Pension Scheme
21. Assistance with professional certifications