GRIMME (UK) Ltd
"Harvesting Success Together"
"Our passion is to produce and maintain products to serve to feed the world".
GRIMME (UK) Ltd is dedicated to supporting its customer requirements through its network in the UK offering innovative equipment and market-leading service and parts back-up. GRIMME (UK) Ltd believes in the personal development of its staff and every aftersales person involved with the brand. That's why GRIMME (UK) Ltd offers an extensive training programme through the GRIMME (UK) Ltd Academy.
The Role – Field Based Customer Support Representative
We are seeking a Field Based Customer Support Representative to actively support our customer base throughout our responsible areas of Lancashire and the North East. The successful candidate must be customer service-oriented with a strong ability to support and consult our customers with a focus on improving their operations. The position requires a proactive approach to customer contact, effectively growing and ensuring excellent customer centric relationships are built. The role will include the ability to sell both spare parts and services, and support with decisions made around machinery. Investing in building and maintaining relationships with all stakeholders across both new and existing customers' businesses, you will work closely with the Parts, Service and Sales teams to facilitate customer requirements.
In return GRIMME (UK) Ltd offers an excellent remuneration package and the opportunities to progress within a dynamic organisation.
Initial Responsibilities
As a Field Based Customer Support Representative for GRIMME (UK) Ltd, your initial responsibilities will be:
* To cultivate long-lasting relationships, develop trust, and be a true consultant to our customers based upon their individual needs.
* Represent and promote products and/or services to existing and new customers throughout the responsible area.
* Seek to engage with customers, building rapport and understanding their needs and offer effective solutions accordingly.
* Provide robust customer service with a positive attitude to ensure the highest customer satisfaction is upheld.
* Co-ordinate and deliver aftersales solutions, that may include assisting with on-site machine setup, inspection, in field optimisation and the training of machine operators.
* Responsibility for the follow up of machinery and services throughout their life cycle.
* Actively work with customers to promote the growth of GRIMME's After-sales business with a focus on customer business requirements.
* Work as a team player, willing to help in any area of the business as required.
* Integrate across all departments to ensure our customer's experience is maximised.
* Grow the use and benefits of mygrimme and GRIMME telematics / isystems to ensure customers can maximise their machine's cost effectiveness.
* Promotion of the brand, always ensuring a high level of customer service and satisfaction.
* Any other duties as and when required by Management that are reasonable and within the capabilities of the person and aimed at achieving the company's objectives and goals.
Requirements
* Multi-tasking effectively is a must, as well as staying organized and able to operate efficiently during busier periods and with heavy workloads.
* Comfortable using Word and Excel.
* Excellent oral and written communication skills.
* Farm management / operations, agronomy, or Agricultural engineering experience, with experience in the potato industry a benefit.
* Additional hours may be required to maximize customer service and achieve/surpass annual objectives.
* Full clean UK driving licence, with the ability to pull a trailer and assist with agricultural machinery movements.
* The ideal candidate must be able to complete all physical tasks involved, with light to moderate lifting sometimes being necessary (up to 20kg)
* Demonstratable effective communication skills, with experience of developing tailored business solutions being beneficial.
* A basic understanding of machine operating principles, and pressures faced within the agricultural industry.
Benefits
* Family owned and family run business.
* BHSF Health Cash Plan (includes an Employee Assistance programme)
* Mintago Financial Wellbeing Programme, includes childcare salary sacrifice & grocery salary sacrifice
* Life assurance up to 4 x salary
* Bonus scheme based on company performance and individual performance.
* 24 days annual holiday + Bank Holidays.
* Extra day holiday for your birthday.
* Salary sacrifice pension scheme
* Company vehicle incl. private mileage
* Company mobile
* Access to onsite Mental Health First Aider.
* Cycle to work scheme.
* Company sick pay.
* Company and Team events.
Salary: £35,000 - £42,000 (Dependent on experience)
Monday – Friday, 40 hours per week
Closing date for applications is 3rd October 2025.
If you would like any further information, please feel free to email our HR Business Partner, Emma Scholefield at
Job Type: Full-time
Pay: £35,000.00-£42,000.00 per year
Work Location: Hybrid remote in Shrewsbury SY1 3TB