Detailed job description
and main responsibilities
1. Supporting consultants and consultant secretaries in providing an efficient secretarial service. This will involve the typing of all clinical correspondence i.e. clinic letters, reports, operation letters etc, under the supervision of the consultant secretary, using audio/Digital Dictation.
2. To be aware of RTT (Referral to Treatment) pathways to adjust patient referral to treatment clock according to the treatment plan, liaising with consultant secretaries and/or validator as necessary.
3. Look up, sort and file patient results as directed by the clinician/consultant secretary in line with Health Records filing policy.
4. Photocopying and general filing to include correspondence, results in hospital notes when required.
5. Be responsible for out-going post, meeting afternoon deadline assisting post workers when required.
6. Dealing with telephone queries in an appropriate manner as instructed by the consultant secretary.
7. Ensuring all referrals are collected on a daily basis and distributed to the appropriate clinician without delay. This includes Choose and Book referrals and paper referrals received direct from GP or other professional bodies.
8. Understand and be proactive in managing RTT (Referral to Treatment) pathways and highlight any potential issues to prevent breaches. This includes ensuring that follow up appointments following diagnostics are dealt with immediately to avoid any unnecessary delays within the patient pathway to meet national targets.
9. Prepare an adequate instruction daily work sheet to be used in the post holder’s absence.
10. Maintain confidentiality at all times. Deal with confidential sensitive information about patients. Adhere to policies and statutory Health and Safety requirement of the University Hospitals Dorset NHS Foundation Trust.
11. To maintain patient safety through rigorous and consistent compliance with Trust policies for the prevention and control of infection, including hand hygiene. To undertake appropriate mandatory training and updates in infection prevention and control.
Person specification
Qualifications
Essential criteria
12. RSA II or equivalent touch typing/computer skills
13. Minimum 5 GCSE's including English or equivalent
Desirable criteria
14. Computer qualification
15. NVQ Level 2 in Business Administration or relevant experience.
Experience
Essential criteria
16. Secretarial experience or similar
17. Working with people at all levels
Desirable criteria
18. Experience of working at UHD in a similar role
19. NHS medical secretary experience
Technical Skills
Essential criteria
20. Data accuracy on computer systems
21. Audio Typing
22. Computer literate with word processing experience
Desirable criteria
23. Experience of working with Hospital Systems
Personal Attributes
Essential criteria
24. Team Player
25. Effective communicator
26. Ability to organise own workload