We are searching for an individual to join our 2nd Line support team as a Senior Application Support Analyst, based in out London City office. The role is a hybrid one with mandatory 2 days in London office and the role has been determined as Outside IR35
Responsibilities:
a) Manage and resolve incident tickets assigned to the 2nd line Support team.
b) Liaise with 3rd line teams in resolving issues and Monthly reporting on incidents, requests, and problems
c) Provide regular updates to users and end-to-end ownership of assigned incidents through to closure
d) Assess, prioritize and manage 2nd line incident queue ensuring SLAs are met.
e) Provide support for major incidents providing root cause analysis and attending weekly CAB, presenting changes to be implemented by the Application Support team.
f) Support the Release & Change management activities within the production environments
Experience:
a) 3 years in Technical Customer Support related role.
b) Understanding of Core Service Management concepts - Incident & Problem Management, Change Management, Request Fulfilment etc
c) Experience of using ServiceNow and any other ITSM tools.
d) Experience of Windows .Net Framework, including VB.Net, C#, ASP.Net
e) Experience in Transact-SQL/MS SQL Server, Visual Studio 2015+.
f) Proficiency in writing SQL, stored procedures (e.g. PL/SQL code) and working with data in relational databases like DB2, SQL Server
g) Experience with MS SQL SSIS/SSRS and experience with use of Application Monitoring tools
Skills:
* ServiceNow and ITSM tools
* VB.Net, C#, ASP.Net
* Transact-SQL/MS SQL Server, Visual Studio 2015+
* SQL
* MS SQL SSIS/SSRS
* Incident tracking tools - preferably JIRA, VSTS
* Excellent Analytical and Communication skills
Job Type: Temporary
Contract length: 6 months
Pay: £300.00-£400.00 per day
Work Location: Hybrid remote in London EC3N 2BQ