We’re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.
As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. You’ll help lead the store team by coaching and supervising our Customer Team Members, deputising for the Store Manager, and delivering excellent customer service. You will also perform various store tasks such as re-stocking shelves and cleaning spillages.
At Co-op, we do things differently. For over 175 years, we’ve focused on making things fairer for our members and communities. We promise to take care of you with support for your physical, mental, and financial wellbeing, along with policies to support life events like bereavement, pregnancy loss, fertility treatment, and menopause.
What you’ll do
1. Provide friendly and thoughtful service, managing the store and handling challenging situations.
2. Develop your team’s skills through coaching and training, fostering an inclusive culture.
3. Ensure the store remains safe, legal, and fully operational.
4. Manage checks and stock accuracy to enhance the shopping experience.
5. Support your store manager, deputising when necessary, and assist with HR processes.
6. Lead the introduction of new products and services, encouraging feedback and change.
7. Engage with the local community and support the delivery of the community plan.
This job would suit people who have
* A genuine care for customer and member needs.
* The ability to balance leading and supporting the team and working on the shop floor.
* Great people skills to build positive relationships.
* Strong organisational and problem-solving skills.
* A desire to learn and develop leadership skills.
* The flexibility to work various shifts.
Why Co-op?
* Full, paid training and support for your development.
* 30% discount on Co-op products and 10% on other brands.
* A pension scheme with up to 10% employer contributions.
* Access to Wagestream for flexible pay management.
* 36 days holiday, including bank holidays.
* Virtual healthcare services for you and your family.
* 24/7 employee assistance service.
* Rota sharing three weeks in advance, accessible via your phone.
* Cycle-to-work scheme.
Building an inclusive workplace
We welcome applications from everyone and aim to create diverse, inclusive teams. We can make reasonable adjustments for applicants with disabilities and are part of the Disability Confident scheme. Please specify if you need adjustments when applying.
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