Collections Agent - Financial Services | £27,500-£30,000 | Chatham | Hybrid Working Are you experienced in customer service or collections and looking to grow your career in financial services? We're hiring a Collections Agent to join a people-focused financial services company based in Chatham. This is a great opportunity to play a key role in helping customers manage their finances while developing your own career in a supportive and technology-driven environment. Role Overview As part of the Collections team, you'll support customers who may be experiencing financial difficulties. You'll identify affordable solutions, provide guidance, and work with empathy and professionalism to achieve positive outcomes. What You'll Be Doing Engaging with customers via phone, email, and live chat Understanding individual financial situations and offering tailored solutions Managing accounts in arrears and helping customers get back on track Maintaining accurate records and following regulatory guidelines Working collaboratively with your team to meet goals and support customersWhat We're Looking For Experience in collections, customer service, financial support, or call centre environments Excellent communication and listening skills A compassionate, problem-solving approach Strong attention to detail and ability to follow processes Confidence with modern systems and CRM platformsWhat's on Offer ...