The backbone of our Commercial Sales team: turning administrative precision into Majestic customer success.
The Role
As Majestic Wine Area Sales Support you will be responsible for supporting the Area Sales Managers with the administrative processes when bringing on board new customers as well as maintenance of existing customers including changing the wine lists, updating prices and product forecasts. You will assist with customer queries, including using the online order portal, produce KPI reporting and manage incoming store leads.
Job Specifics:
Contract Type: Permanent
Location: Watford - Our Head Office is based in Watford, our Head Office is 15- minute walk from Watford Junction station.
Reporting To: Commercial - Operations Manager
We are proud to offer an Agile Working Policy for Head Office colleagues; a blend of office and remote working which will include 3 days a week working at the Majestic Office
Key Responsibilities:
Customer Onboarding & Integration
1. System Setup: Proficiency in creating customer accounts, information sheets, and portal profiles.
2. Digital Integration: Expertise in onboarding clients onto order portals and integrating third-party ordering platforms.
3. Lead Management: Skill in vetting new business leads and coordinating with Regional Sales teams.
Commercial Operations & Finance
4. Pricing Management: Accurate loading of TRS/Store ranging prices and administration of commercial price changes.
5. Financial Control: Managing invoice reconciliation on 3rd party platforms and resolving discrepancies.
6. Account Admin: Full-cycle administration utilising Salesforce CRM to maintain account health.
Supply Chain & Inventory Optimization
7. Demand Planning: Loading product forecasts and requesting initial stock allocations for new sites.
8. Stock Management: Monitoring fulfillment levels and performing necessary stock adjustments.
9. Cross-Functional Liaison: Collaborating with Buying, Merchandising, and Supply Chain to resolve stock-outs or order issues.
Data Intelligence & Strategy
10. Business Intelligence: Utilising Power BI to generate performance reports for Area Sales Managers (ASMs).
11. Market Growth: Supporting the identification of new customer targets and business opportunities.
12. Process Innovation: Actively collaborating with the wider team to implement process improvements and efficiency gains.
Knowledge & Skills Required:
13. Proficiency in Google Suite (Sheets is a must), Salesforce (CRM), and Power BI for reporting.
14. A strong interest in the drinks/hospitality sector (WSET qualification is a major plus)
15. Experience with stock allocations, product forecasting, and inventory adjustments.
16. A track record of integrating new customers and managing complex digital ordering portals.
17. Extreme accuracy in handling price loading and invoice reconciliation
18. The ability to act as the bridge between Sales Managers, Operations, and the Customer
19. A self-starter who doesn't just spot a stock or pricing issue but fixes it independently.
20. Capable of juggling multiple deadlines and administrative tasks in a fast-paced environment.
What's in it for you:
21. A competitive salary & performance related bonus
22. Up to 20% Staff Discount
23. 29 days holiday, including public and bank holidays and we also have a Holiday Purchase Scheme
24. Life Assurance (Worth x2 times your annual salary)
25. A contributory Company Pension Plan
26. Career development opportunities - we are passionate about nurturing our internal talent, offering career progression supported by our excellent in-house training schemes!
27. Fantastic incentives that take you around the world to explore our different vineyards.
28. Free parking on site with electric charging points
29. Access to Retail Trust which includes: Retail Rewards including Instant savings with discounted e-vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, Discounts of up to 30%, Access to free counselling and support phone line
30. Company maternity, paternity and adoption leave after 26 weeks
31. Long service rewards.
32. Company sick pay scheme
Who are we:
Majestic Wine Group is the UK’s largest end-to-end wines and spirits specialist, operating across retail, on-trade and hospitality through four brands: Majestic Retail, Majestic Commercial, Enotria and Vagabond. Founded in and backed by Fortress Investment Group, the business has undergone rapid growth through transformation and acquisitions, formally becoming Majestic Wine Group in. With over retail stores, a nationwide on-trade supply network and a growing wine bar estate, Majestic is focused on curating a high-quality, differentiated product range, delivering expert service and expanding its physical and digital footprint across the UK.