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About
About The Role
We are looking for a highly organised, proactive Medical Secretary/Administrator and experienced minute taker to provide exceptional administrative and secretarial support to a designated clinician and ward team. In this pivotal role, you will ensure seamless day-to-day operations while contributing to the delivery of high-quality care in a fast-paced healthcare environment. The ideal candidate will be experienced at delivering results with professionalism, efficiency, and attention to detail.
Hours: 9am to 5pm, Monday to Friday
Benefits
Annual Leave: 28 days including bank holidays
Blue Light Card (High Street discounts for many large brands).
Access to our 'Refer a Friend' scheme to earn up to £1000.
In-house training and development.
Access to career progression throughout the group.
Employer pension contribution.
Fully funded DBS.
Essential Skills & Experience
Proven experience of minute taking is essential
Experience in an secretarial/administrative role (preferably within healthcare)
Educated to GCSE level (or equivalent) to Grade C level (or above) in English Language
Advanced IT skills, with strong proficiency in Microsoft Office and experience of managing databases.
Ability to work independently while contributing effectively to a collaborative team environment.
Demonstrated resilience under pressure, with the ability to adapt quickly to changing priorities.
Exceptional organisational, interpersonal, and time management skills.
Proven ability to juggle competing deadlines and prioritize effectively.
Key Responsibilities
Meeting Support: Accurately record and transcribe minutes during key meetings, such as HR investigations, clinical governance sessions, and other high-level discussions.
First Point of Contact: Serve as the primary liaison for the clinician, managing and screening all incoming calls, scheduling appointments, and handling referrals to other healthcare providers with efficiency and discretion.
Records System Management: Develop, maintain, and streamline filing and retrieval systems for patient records, meeting notes, and critical documentation to ensure rapid access and comprehensive historical records.
Data Protection & Confidentiality: Uphold stringent confidentiality standards, safeguarding patient information and adhering to all relevant data protection protocols.
Team Collaboration: Collaborate with other secretarial and administrative staff to ensure smooth communication across the team and provide coverage during absences as needed.
Front Desk Support: Occasionally assist with front-of-house duties, delivering a warm, professional experience for patients and visitors.
Inventory Oversight: Monitor and manage office supplies, from placing orders to verifying deliveries, while anticipating the needs of the department.
Workload Prioritisation: Effectively organize and prioritize your tasks to meet deadlines, supporting both individual and team objectives.
Desirable Qualifications & Experience
Previous experience working in the Mental Health sector.
Prior role as a Medical Secretary or Ward Administrator.
Familiarity with medical or mental health terminology and healthcare information management practices.
Experience in data collation for auditing and compliance purposes.
About Us
Baldock Manor is a 40-bed hospital in north Hertfordshire that provides specialist psychiatric services for adults. The hospital has two female PICU (Psychiatric Intensive Care) wards and two acute wards. Our PICU services provide care and support for women at crisis level with a severe mental disorder who require rapid assessment and stabilisation. Our acute wards care for older adults, usually 55 years or older, who need a short-term hospital stay, where we can stabilise their mental health. The average stay in our acute wards is less than forty days.
Our focus is recovery for our patients with quality care and measurable outcomes at the centre of all we do. Baldock Manor boasts a full MDT with Nursing, Psychiatry, Psychology and Occupational Therapy practitioners on site as well as a very able team of Senior support workers, support works, Therapies assistants and more.
IND1
Nouvita Healthcare is proud to be an equal opportunity workplace. We are committed to the Mindful Employer values and are a Disability Confident employer, providing support to applicants with mental and/or physical disabilities. If you are interested in applying for employment with Nouvita Healthcare and are in need of support to navigate our website or to complete your application, please send an email with your request to
Nice-to-have skills
* Database Management
* Time Management
* Baldock, England
Work experience
* Administrative
Languages
* English
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Health Care Provider
* Industries
Technology, Information and Internet
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