Our stores are the life and soul of our business. They act as our main touch points with our ever evolving consumer base. As the world of retail evolves, we, as a business, believe that for all other parts of the chain to work, our stores must set the tone of what our two brands are all about. Irrespective of where our consumers eventually make a purchase, our stores are always a window to our great brands. As a result our locations are paramount; the first class experience must be a given and our in‑store standards should never be questionable. To deliver this, we strive to hire the individuals who live and breathe the values of our business; who are obsessed with delivering great service to our customers and who truly believe that to remain relevant in today’s world, we must be nimble and adapt to change and evolution. The Supervisor plays a key role in achieving these standards, they lead by example, embrace our entrepreneurial spirit and inspire their teams through their passion and belief in our brands.
* Ensure the efficient running of the shop floor, in order to achieve the highest levels of customer service, sales and profit.
* Support the management team managing all personnel, product & merchandising functions, business processes and results for the store.
* Participate in weekly management meetings and other staff meetings.
* Clearly communicate to staff all marketing and sales promotions.
* Drive shop floor sales and exceed store targets through motivating the team to achieve these goals, whilst offering our customers an exemplary store journey.
* Consistently foster a positive store experience by treating all customers and colleagues in a fair and consistent manner.
* Support the team in delivering the business strategy, and ensuring everyone has received consistent training on product knowledge and store maintenance.
* Achieve company standards/goals for personal sales results: sales vs budgets, sales per hour and units per transaction.
* Perform manager‑on‑duty functions, manage store opening/closing functions and the sales floor.
* Focus staff on the importance of quality relationships with internal & external customers.
* Ensure staff accountability of building a repeat customer base by providing all customers with unparalleled spirited service.
* Ensure “door to floor” best practices with visual merchandising directives for sales floor and back room are being executed; continually review these to ensure they are consistent.
* Work with the management team to build a talent pool for key positions, including possible successors.
Qualifications
* Previous track record of supervisory or specialist roles within a premium or luxury brand.
* People‑management experience with the ability to resolve conflict and unproductive disagreements.
* Effective communication skills with the ability to build relationships with ease.
* A team player who recognises and celebrates the contributions and achievements of others.
* Confident in giving feedback that promotes positive behavioral change.
* Ability to work well with change, being able to quickly adapt and work with pace.
* Energetic and authentic, showing a clear presence on the shop floor.
* Approach all issues with a ‘can do’ attitude and act with initiative to find in‑store solutions.
Benefits
At PVH, we understand that the success of our organisation is directly related to our hardworking and dedicated associates who contribute their time and talents to help make our company successful. That is why we are committed to providing a competitive and comprehensive benefits program that offers protection, peace of mind and flexibility designed to support our associates – both at home and at work.
Equal‑Opportunity & EEO Statement
PVH Corp. or its subsidiary (“PVH”) is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, PVH is also committed to ensuring that all current and future PVH associates are compensated solely on job‑related factors such as skill, ability, educational background, work quality, experience and potential.
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