Are you technically minded with a passion for problem-solving and customer support?
This Technical Advisor role offers the chance to combine hands-on technical knowledge with customer service, working for a leading manufacturing business in Driffield that’s proud of its innovation and quality products.
As part of a friendly and knowledgeable team, you’ll play a key role in providing expert advice, troubleshooting technical issues, and supporting customers, engineers, and distributors to keep operations running smoothly.
Some of the Technical Advisor key responsibilities are:
1. Provide technical guidance and support to customers, engineers, and distributors
2. Log, track, and manage cases to ensure quick and effective resolutions
3. Review technical drawings to identify parts and resolve queries
4. Remotely connect to machines to carry out fault finding and diagnostics
5. Collaborate with internal departments to share knowledge and improve processes
6. Maintain accurate records of communications and outcomes
7. Deliver outstanding customer service through clear and professional communication
8. Support continuous improvement by identifying recurring issues and recommending solutions
You’ll be naturally inquisitive with a strong technical mindset and the ability to translate complex information into clear advice.
Ideally, you’ll come from an electrical background; perhaps you’ve worked in a customer support role within an electrical or engineering environment. You should be comfortable reading electrical drawings and carrying out fault finding, though full training will be provided for the right person.
This is a full-time, permanent role working 40 hours a week, with a competitive salary depending on experience.
If you’re looking to join a forward-thinking manufacturing business where your technical skills make a real impact, this could be the ideal opportunity. Apply today to find out more.
You’ll be joining a company that values innovation, teamwork, and continuous improvement. The business promotes diversity and inclusion and is committed to helping every employee achieve their full potential.