Location: Harewood, Leeds
Position Title: MIS Junior Engineer
Job Type: Full-Time
About Us
Assured Data Protection is a global leader in data backup and disaster recovery managed services, specializing in safeguarding against data loss and downtime in the event of a disaster, cyber, or ransomware attack. Our fully managed services include immutable backup, disaster recovery, and cyber resiliency to protect data on-premises and in the cloud, with 24/7/365 expert support.
We offer a flexible, consumption-based model to grow with your business, making data protection cost-effective and scalable. Our purpose-built software provides industry-leading monitoring and reporting capabilities to provide actionable insights into your data protection strategy. Our global datacenters ensure data sovereignty, meeting your organization’s compliance requirements. A dedicated team is always available to recover your data and minimize disruption in the event of a disaster.
Job Summary:
We are seeking a motivated and detail-oriented MIS Junior Engineer to join our MIS team in the Harrogate/Leeds area. This role primarily involves providing technical support to end-users, managing service tickets, setting up new user accounts, and resolving hardware and software issues. The ideal candidate a passion for or experience in IT support and a commitment to delivering exceptional service.
Key responsibilities include:
* Serve as the first point of contact for end-user technical support requests, ensuring timely and effective resolution
* Manage and resolve service tickets related to hardware, software, and network issues
* Set up and configure new user accounts, including email, access permissions, and necessary software installations
* Install, troubleshoot, and maintain laptops, desktops, printers, and other peripheral devices
* Assist in the deployment and maintenance of software applications and updates
* Utilize remote management tools to provide support to remote users, ensuring seamless technical assistance regardless of location
* Document technical issues and solutions to contribute to the knowledge base
* Collaborate with the Global Information Security team to ensure compliance with security protocols
Key Requirements:
Experience and Qualifications:
* Multiple years of experience in IT support, internships, academic projects, or self-study
Technical Skills:
* Proficiency in Windows and macOS operating systems
* Familiarity with Active Directory, Office 365, and common IT support tools
* Basic understanding of networking concepts and troubleshooting
* Familiarity with laptop hardware components and experience in basic hardware repair and maintenance
* Experience using remote management tools to support remote users effectively
Soft Skills:
* Excellent problem-solving abilities and attention to detail
* Strong verbal and written communication skills
* Ability to work independently and as part of a team
* Customer-focused mindset with a commitment to providing high-quality support
Optional / Ideal Experience:
* Experience with ticketing systems such as Jira, Confluence, and Zendesk
* Certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate
What We Offer:
* Regular team-building and off-site company events
* A dynamic, inclusive, and collaborative work environment
At Assured Data Protection we value diversity and inclusivity. We offer perks such as flex holidays and flexible working practices to allow our employees to show up as their whole selves. We are an equal-opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you have a disability or special need that requires accommodation, please do not hesitate to let us know.
You must have the legal right to work in the UK at the time of application, as we are unable to offer visa sponsorship for this role.
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