Customer Services Advisor
+6 months + the option to go permanently
+On-site working in Newcastle
+GBP12-GBP15 per hour
Skills:
* Customer Services experience
* Excellent communication skills
* Experience resolving customer complaints
* Inputting information into databases
Our client has a long-established partnership with a major UK high street bank, managing their personal lending business. They provide support to customers, handling enquiries and requests about their loan accounts.
They are looking for colleagues to join their team of Customer Service Advisors, putting customers at the heart of everything they do every day.
What are we looking for in our Customer Service Advisors?
* Sociable, helpful, and eager to provide excellent customer service
* Able to work in a fast-paced environment, following defined processes
* A good eye for detail to keep customer records accurate and up-to-date
* Keen to manage customer information in line with GDPR; experience working with computer systems
* A team player who enjoys collaborating with colleagues to deliver outstanding customer service and identify continuous improvement ideas
* Ability to achieve core Key Performance Indicators
If you would like to discuss this role in more detail, please send your updated CV to the contact below, and I will get in touch.
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