Job Title: 2nd Line Support Engineer
Salary: £28,000 – £32,000 per annum (depending on experience)
Location: Hemel Hempstead
Hours: Monday to Friday, covering shifts between 8:00am – 6:00pm
A rapidly expanding IT consultancy and cloud services provider is looking for a 2nd Line Support Engineer to join their growing team. This is a fantastic opportunity for a driven individual with managed services experience who is keen to broaden their technical exposure and take the next step in their career.
Interested in finding out more?
You’ll be part of a close-knit, fast-paced team where teamwork is essential. The company promotes a positive working environment, with regular social events and a strong focus on employee development through tailored training and progression opportunities.
Key responsibilities:
* Handling and resolving service tickets through the internal helpdesk system
* Communicating with clients to understand and meet their IT needs
* Supporting, recommending, and implementing appropriate technology solutions
* Ensuring the smooth day-to-day running of client IT systems
* Delivering support via phone, remote tools, and occasional on-site visits
* Assisting with project delivery from initial scoping through to completion and aftercare
Skills and experience required:
* Experience with Microsoft Windows (7 and above) and Microsoft Office (2010 onwards)
* Strong knowledge of Microsoft 365 environments
* Familiarity with networking equipment such as switches, routers, and firewalls
* Previous experience working within a busy IT support/helpdesk environment
* Ideally 2–3 years’ experience in IT support within a managed services setting
* Full UK driving licence and access to a vehicle
* Excellent communication and customer service skills
* Strong attention to detail with the ability to learn quickly
* A proactive mindset and enthusiasm for new technologies
* Ability to work effectively within a collaborative team
Additional information:
* This is primarily an office-based role, with occasional travel to client sites (approximately twice per month)
* Ideal for someone passionate about IT and eager to gain exposure to a wide range of technologies
* Clear opportunities for career progression within a growing organisation
Candidates with experience in roles such as IT Support Engineer, Infrastructure Engineer, IT Service Engineer, IT Support Consultant, or IT Service Consultant are also encouraged to apply.
For your information:
*Interested? Please send your CV in as a Word format only
**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship)
***Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee
Due to the large numbers of responses, we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days, please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit (IT) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.
To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search