Housing Officer
* Annual Salary: £32,000 - £38,000 per annum
* Location: Oxford
* Job Type: Full-time, Permanent
We are seeking a dedicated Housing Officer to join a housing association based in Oxfordshire. This role involves managing a diverse caseload and delivering high-quality mixed tenure services to our customers. You will have the flexibility to manage your own diary with a combination of working from home, in the office, and out in the community.
Day-to-day of the role:
* Deliver professional housing management services, addressing issues such as anti-social behaviour, housing and neighbourhood concerns, contract breaches or changes, fraud, and safeguarding.
* Ensure our neighbourhoods are safe and responsive to our customers' needs, making necessary adjustments.
* Balance your caseload effectively with projects aimed at shaping sustainable and inclusive communities.
* Engage directly with customers, providing exceptional service to maintain a high satisfaction rate.
Required Skills & Qualifications:
1. Proven ability to manage a complex caseload proactively.
2. Strong communication skills with experience in a demanding customer-focused environment.
3. Experience in housing management services is preferred.
4. Proficiency in using computer systems, including Microsoft Office...