Overview
As an Assistant Administrative Officer you\'ll thrive on supporting Highways maintenance and the wider service of Highways and Transportation. You will provide the first line of contact for service users by answering general queries over the phone regarding highway maintenance works. We are looking to recruit an enthusiastic, flexible and motivated person to join the Council\'s Highways Technical Administrative Support team.
Responsibilities
* Input data from different sources accurately into highways computerised systems; use Microsoft Word, Excel and Outlook.
* Provide day-to-day administration support to Highways depots/operatives; process payroll documentation; order goods; maintain records.
* Work unsupervised, manage workload, meet time scales and deadlines.
* Collate data and generate reports; produce daily/monthly reports.
* Answer telephone enquiries; act as first point of contact for service users regarding highway maintenance works.
* Support DLO operatives\' queries (pay, holidays, overtime); assist with day-to-day administration duties.
* Consult with Councillors, ward members, external suppliers and teams on ongoing works, potholes, winter gritting, invoices, and correspondence.
* Ensure accuracy for accident claims and insurance logs; maintain logs and locations.
* Adhere to contract procedure rules and equality and diversity policies; support anti-discriminatory practices.
* Participate in appraisal, training and development activities; be flexible and adaptable to change; support other services as required.
Role specifics
This role is based in the UK. Home Office guidance states evidence of right to work in the UK prior to employment. Confident user of IT applications including Microsoft Word and Excel. The role supports 3 Highways Depots: Seacroft, Pottery Fields, Henshaw; responsible for payroll processing, goods ordering, and administration for approximately 150 Highways operatives.
Knowledge, Experience & Behaviours
* Knowledge: Flexible approach to workload duties; positive commitment to customer care; knowledge of processing payroll.
* Experience: Working in a multi-discipline team; able to work to time-related deadlines; clerical/payroll duties; general office duties.
* Essential behaviours: Deal calmly with the public; align with Leeds City Council values and behaviours; continuous improvement; observe policies and procedures; ability to train staff; handle enquiries; processing claims and documentation accurately.
Benefits
* Competitive salary and annual leave entitlement plus statutory holidays; membership of West Yorkshire Pension Fund with employer contributions.
* Flexible and hybrid working arrangements subject to service requirements; career development opportunities; wellbeing benefits.
* Note: If you do not have the right to work in the UK, consider sponsorship eligibility through the Skilled Worker visa route; salary guidance applies.
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