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Full Job Description
Head of Operations
International Bank based inthe City of London
Salary £120k plus benefits
Hybrid working on offer
Reportingto the COO, the Head of Operations will lead our client’s London'sOperations, KYC, Securities, Third Party Vendor Management, Facilitiesand Health & Safety functions.
The Head ofOperations plays a key role in managing operational resilience andother regulatory initiatives relating to the firms’ operations. Thisrole requires a strong people leader with an excellent understandingof FCA and PRA regulatory environment, CASS and of retail andcommercial banking. They must balance the hands-on detailedunderstanding of banking operations systems, cards, payments anddigital channels with strategic insight, a great capacity for change,pressure and delivery.
This person needs to be anatural relationship builder with strong stakeholder management skillswith colleagues in London and overseas and external stakeholdersincluding vendors.
Key Responsibilities willinclude:
Leadership:
* Workwith the COO to develop and then execute the strategy for our client’sOperations functions including developing our future target operatingmodel as a mass affluent digital retail bank.
* Ensure thatall regulatory requirements are met and technology is used to enhanceboth the client experience but also management of risk and compliance.
Team Coordination and Leadership:
* Lead and coordinate the efforts of direct reports toensure cohesive strategy execution. Hire great people and get the bestout of all employees.
* Foster a collaborative andhigh-performance culture within the Operations teams to increaseproductivity and engagement.
OperationalResilience:
* Own and proactively evolve theOperational Resilience Policy and Self-Assessment to ensure the Bankhas robust processes and procedures in place to deal with any majoroperational disruption in line with the regulator’s priorities andmarket best practice.
* Develop, implement, and periodicallytest the bank’s business continuity and recovery & resolution plans.Review and update plans and ensure employees are fully informed ofthese plans and their specific responsibilities.
* Design,implement and own the Payments Strategy of the Bank, ensuringcompetitive advantage is achieved, and that the Bank remains compliantwith all relevant scheme rules.
Operational Excellence
* Devise and implementan effective customer boarding and due diligence program, ensuringadherence to relevant regulation and best practice AML governance.
* Perform the necessary security administrator functions formanaging the profiles and permissions related to SWIFT, Bankline, andHMRC.
* Manage the implementation of new Straight ThroughProcessing enabled by the new Core Banking System and the workflowprocesses within.
Third-Party VendorManagement
* Own vendor relationships for suppliers andensure all outsourcing arrangements are managed in accordance withregulatory guidelines.
* Liaise with departmental heads toensure effective ownership for our client’s third-party relationships.
Regulatory Compliance:
* Ensure that all regulatory reporting requirements in yourarea of responsibility are fully understood and delivered on time.
* Ensure that the Bank complies with the CASS provisions andregulatory reporting requirements under MiFid II.
* Promote andmaintain a culture and environment that will facilitate therealisation of the Bank’s strategy, ensuring that high standards ofcorporate governance, financial and risk management and control arealways observed.
* Comply with the Bank’s Conduct rules, asprescribed by the PRA and FCA including the most recent sixth conductrule; “you must act to deliver good outcomes for retail customers”.
* Maintain ‘Fit & Proper’ status required to fulfil role as aSenior Manager/Certification employee (if relevant)
* Complywith all relevant regulations as prescribed by the PRA and FCAincluding your role under the Bank’s undertaking to OperationalResilience.
* Comply with the Bank’s policies and proceduresas laid out in the Employee Handbook, the intranet, and other sources.
* Manage all personal data and sensitive personal data in linewith the General Data Protection Regulation and any associated Bankpolicies and procedures.
To be consideredfor this position, ideal candidates must have the following experience& skills;
* Extensive knowledge of BankingOperations, including treasury mid & back office, payments, and loanadministration.
* Experience in modern digital banking servicesand hybrid customer service models managing directly and indirectlyinhouse and outsourced teams and call centres
* Experience inCards Operations, complaints management, compliance obligations andall type of payments operations including Swift.
* Very goodunderstanding of current market evolution of digital banking operatingmodels including trends coming from the Fintech industry.
* Track record in delivering modern operating models using STP(straight through processing) models, automated workflows and wellaccustomed to continues improvement methodologies.
* ProjectManagement experience related to operational transformation, processrestructuring and quantification of deliverables in structured KPIs.
* Strategic thinking and analytical skills, with the ability tonavigate organisational change and bring people with you on thejourney.
* Strong leadership and people management skills, witha proven ability to inspire and lead diverse teams.
* Excellentcommunication and interpersonal skills, capable of building strongrelationships with stakeholders at all levels.
* High level ofresilience and adaptability, with the capacity to thrive underpressure and drive change.
* Strong financial acumen andbusiness judgment, with a keen eye for operational efficiency and costmanagement.
* Prior experience of UK Payments Market (PSD2,Agency Bank, SWIFT), AML/KYC requirement, vendor and outsourcingmanagement and implementing Operational Resilience.
* Experience in a digital/neo bank is preferred.
Candidates must also have the right to work inthe UK. I’m afraid sponsorship isn’t offered for this position.
Due to the high volume of CVs that we receive, onlysuccessful candidates will be contacted. Thank you for your time andpatience.
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