Appointments Lead Location: Chichester, West Sussex Salary: £32,500 per annum Contract: Full-time, Permanent About Us KT Healthcare is a family-owned organisation with personal experience of Autism and ADHD. We offer a service with a difference; one that has a real understanding of the challenges families and individuals face when accessing neurodevelopmental services. We provide services for children, young people and adults putting exceptional client service, operational excellence, a friendly and compassionate culture, and unwavering integrity at the heart of everything we do. About the Role You will manage and develop a team of Appointment Coordinators while ensuring accurate, efficient appointment scheduling across all services. Acting as the escalation point for complex issues, you’ll work closely with clinicians, patients and internal teams to ensure a smooth, high-quality service. Key Responsibilities Manage a team of Appointment Coordinators Oversee appointment scheduling, capacity and utilisation Resolve complex scheduling issues and act as escalation point Ensure clear communication with patients, clinicians and teams Maintain data accuracy, GDPR compliance and quality standards Identify and implement process improvements About You Experience in healthcare administration or appointment coordination Must have previous managerial experience, leading a team Strong organisational and communication skills Confident using scheduling systems and Microsoft Office Understanding of confidentiality and data protection Positive, professional and solutions-focused approach What we offer 28 days annual leave plus bank holidays 3 paid “festive days” Private Health Insurance Employee Discount Platform EAP Service Pension Contribution Training and development opportunities A culture that challenges the norm – as a family run business, we know how important a fair, flexible employer that listens and cares is. We are dedicated to continuing to build a culture where people enjoy work, can thrive in their role and are supported from day one. Apply today! Please submit your CV and a brief cover letter. We look forward to reviewing your application.