Engagement officer

NHS 24 Cardonald Regional Centre

This post will be offered as a secondment contract for the duration of up to 9 months, or a fixed term if applicable.

Engagement Officer

Are you an experienced engagement professional looking for a new opportunity to work across diverse stakeholders and services?

Do you have experience planning and delivering engagement activity within a fastpaced, complex organisation or multidisciplinary environment?

Are you passionate about building relationships, engaging communities and partners, and working collaboratively to support service development and shared outcomes?

Who We Are

As NHS Scotland's unique provider of a national tele-health and tele-care service, we are responsible for the delivery of health advice and information by telephone and online services to the population of Scotland 24 hours a day, 365 days a year. NHS 24 is a patient-focused service providing the people of Scotland with triage, advice, guidance, referral and information on health and healthcare services.

We have five regional centres Aberdeen, Dundee, South Queensferry, Cardonald and Clydebank. NHS 24 supports hybrid working, this post will be based within our Cardonald centre. The successful candidate must be within commuting distance to a centre to attend if required and must also be able to travel to other regional centres when requested to attend meetings, undertake training and any other activities.

The Role

The principal role of the Engagement Officer is to support senior Stakeholder Engagement and Equalities & Participation post holders, in the planning and delivery of strategies, policies and systems for internal as well as external stakeholder engagement, relationship management supporting service development and promotion of NHS 24s range of multi-channel health and care services.

The postholder will be responsible for ensuring the effective development and deployment of specific projects and programmes of work, utilising various engagement methodologies, with the overarching aim of embedding robust stakeholder involvement, stakeholder management and person-centred practices across all areas of work.

Stakeholder engagement is pivotal in ensuring insights are looped back into service development therefore the post holder will have responsibility, working alongside colleagues across the wider directorate, in enabling NHS 24 to develop and deliver services and products that meet both user and business need.

Key Responsibilities

Successful Applicant will:

Benefits

NHS 24 offers a complete benefits package, with a permanent contract on Band 5 £33,247 - £41,424 Per Annum (pro rata if applicable). Placement on salary scale is dependent on confirmation of previous relevant NHS service.

We also offer you many supportive policies to enhance your employee journey and have a comprehensive Employee Assistance Programme Provider, Cycle to Work Scheme, bursary scheme and a range of learning and development. As an NHS Scotland employee you will be entitled to:

This is an excellent opportunity for a motivated and experienced individual who is looking for a challenging and rewarding role that will contribute to the success of a public organisation.

Interested?

Please download the for full details of NHS 24 and this opportunity as well as the Candidate Application Guide which will support you in your application.

We recommend that prior to application candidates read all the information provided in the Job Pack as it contains much of the information about NHS 24 and this vacancy to support a successful application.

Our mission at NHS 24 is to create a workplace where everyone feels welcome, valued and part of the team. As an organisation that promotes inclusion, we celebrate difference, and we encourage everyone who joins us to be themselves at work.

We are progressing an Anti-Racism Action Plan, which builds on our existing equalities work, and this will help us to measure our progress towards becoming an anti-racist organisation.

NHS 24 is an equal opportunities employer committed to advancing equality and particularly welcomes applications from groups of people currently underrepresented within the workforce. We are a committed participant in the Disability Confident Leader Scheme and guarantee to interview all disabled applicants who meet the minimum essential criteria for our vacancies.

To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service.

As part of the pre-employment checks for a preferred candidate, NHS Scotland Boards will check your entitlement to work in the UK. It can be evidenced through a number of routes including specific types of visas as well as EU settled and pre-settled status. To find out more about these routes of permission, please refer to the websitehere.

Please note that NHS 24 is NOT licensed to issue certificates of sponsorship under current UK Visas and Immigration (UKVI) regulations. Applicants must have the right to work in the UK without requiring sponsorship to work with us.

It is ESSENTIAL that you have checked that you already have the appropriate right to work in the UK BEFORE submitting your application form.