IT Support Analyst (Law Firm), Crawley, West Sussex
Client:
DGH Recruitment
Location:
Crawley, West Sussex, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Views:
2
Posted:
06.06.2025
Expiry Date:
21.07.2025
Job Description:
PLEASE NOTE: EXPERIENCE WORKING IN A LAW FIRM IS ESSENTIAL
We are seeking an IT Service Desk Analyst / 1st/2nd Line Support Analyst to join a reputable London-based global law firm on a permanent basis.
Summary:
The Service Desk Analyst will report to the Service Desk Manager, supported by Service Desk Specialists and Senior Service Desk Specialists. The role requires excellent customer service skills, multitasking, and the ability to stay calm under pressure.
Key Responsibilities:
1. Providing professional and consistent technology support to all staff.
2. Responding to incidents and requests via all communication mediums.
3. Accurately recording incidents and requests, ensuring responses within the set SLA.
4. Maintaining and updating incident/request records.
5. Alerting senior staff of recurring incidents and potential issues.
6. Keeping customers informed and updated.
7. Escalating issues to senior team members or third-party vendors when necessary.
Attributes/Skills:
1. Knowledge of Windows 10 and Microsoft Office 365.
2. Understanding of PC hardware and operating systems.
3. Familiarity with Active Directory.
4. Experience logging tickets in ITSM call logging software.
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