Job Title: IT HelpDesk Analyst - Dagenham Location: Dagenham - 5 days a week on-site in Dagenham Salary/Rate: Up to £190 a day Inside IR35 Start Date: August 2025 Job Type: 3-month contract - Likely to extend Company Introduction We are looking for a 1st Line IT Helpdesk Analyst to join our client in the Motor Vehicle Manufacturing industry. *The successful candidate will be required to work a weekly shift pattern covering Earlies, Late and Night Shifts* The shift patterns are 0630-1430, 1430-2230 and 2230-0630. Job Responsibilities Earlies, Late, and Night Shifts in weekly rotation. Shifts are 8hrs each, all on-site in Dagenham. First Line Support covering Helpdesk & Desk Side support. Varied role but mainly supporting PC, Printers, Network & Server issues. Also supporting Network switches. Looking for candidates who have worked in high-pressure / high-stress environment s. Candidates need experience of working with MS Office Suite & raising helpdesk tickets. Will also be supporting customer-specific packages. Candidates will need to have a good telephone manner and be good at taking notes. Will also need to be good at passing information to the next shift team. Working in a team of 3 people. This person will act as the bridge between the first and second lines. be good at taking notes. Will also need to be good at passing information over the next shift team. Working in a team of 3 people. This person will act as the bridge between the first and second lines. Objectives Providing the Manufacturing facility with operational support for all IT Applications / Infrastructure across the plant The delivery of specific IT projects within the Plant (new applications, new infrastructure, new hardware etc) Supporting the IT element of new model launches Providing a single point of contact for the plant for all IT issues and interfacing with Central IT Ensuring IT Policy is adhered to across the plant Specifically, this Helpdesk Analyst vacancy covers: Provide first level Help Desk support across the plant Responding to phone calls to the Help Desk. Silas administrative tasks (e.g. resetting passwords, setting up accounts) Administrative tasks (e.g. modifying access levels) Resolving software issues (remotely if possible) Resolving hardware issues o Logging hardware errors in-line with our existing maintenance contracts Installation of application software on clients Carrying out start of shift checks Running back-up services and storing tapes Carrying out departmental maintenance standards actions Assist in creating, updating and reviewing Single Point Lessons Testing network and telephone sockets and equipment data transfers Following local and corporate Change Control processes Moving / Installing IT hardware Setting up conference facilities as and when required Maintaining an accurate IT stores inventory Assisting IT Engineers on an as and when required basis Providing hand-over communications / reports as required Escalating emergency issues outside the plant when required. If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format. Disclaimer Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies. Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.