Join Investec's end user support team and help deliver stable, secure, and seamless technology experiences to colleagues. The Junior Desktop Support Engineer plays a critical role in delivering a premium, high-touch digital workplace experience to Investec colleagues.
This role combines white-glove support excellence with engineering-led automation, proactive endpoint management, and continuous improvement of Investec's Modern Workplace environment.
Operating within a financial services environment, the role supports a performance-driven user base requiring stability, responsiveness, security, and seamless technology experiences.
What you'll be doing
* Deliver professional on-site and remote IT support to Investec colleagues; resolve day-to-day technical issues with a friendly, customer-first approach
* Manage incidents and service requests via the ITSM platform, working to SLAs and escalating when needed
* Support Windows 11 and macOS devices, hardware provisioning, and lifecycle management including repairs and returns
* Assist with meeting room AV/VC systems, printing, connectivity, and desk moves
* Contribute to Modern Workplace initiatives (Intune/Endpoint Manager, Azure AD Entra ID) and remote support tooling
* Maintain accurate documentation, participate in continuous improvement, and help onboard new starters
What we're looking for
* Interest in building a career in IT end user support, and ideally some experience in a corporate role.
* Strong troubleshooting and problem-solving skills
* Proficient in Windows and Microsoft 365; excellent customer service and communication
* Experience with ITSM platforms
* Ability to manage multiple tasks, prioritise effectively, and work well in a team
* Customer-focused and communicative with a positive, can-do attitude
* Calm under pressure, detail-oriented, reliable, and collaborative
* Eagerness to learn and grow within the organisation
Nice-to-have (desirable)
* Experience in financial services or corporate environments
* Exposure to Microsoft Intune/endpoint management; basic networking knowledge
* ITIL Foundation or willingness to pursue; MS fundamentals (MS-900/AZ-900)
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