Overview
Reception/Customer Service, £13.10, Swansea, SA1. Student Accommodation requires a customer focused Temporary Receptionist Customer Service Assistant to deliver the onsite operations. Working as part of a team, you will play a pivotal role in ensuring the residents receive an excellent level of service. Working 37.50 hours a week over 5 days which will include some weekends.
Responsibilities
* Face to face resident interaction, building a good relationship and rapport with customers ensuring they feel welcome, safe and at home.
* Handle day to day enquiries and complaints from residents and escalating where required.
* Support in the preparation and delivery of customer communication ensuring residents are regularly updated on building matters and other matters that may impact their experience.
* Manage parcel overflow ensuring both residents and delivery companies are "managed" to follow parcel strategy.
* Key management and arranging access to properties for third parties (agents, contractors, inventory clerks).
* Inspections of communal areas including cleanliness, hazards or health and safety issues, lighting and following through to ensure completion.
* Ensure the resident move in and move out process is seamless.
Requirements
* Previous Customer Service, Reception, Front of House.
* Experience within property, hospitality, travel or similar would be an advantage.
* Strong written and verbal English skills.
* Well-groomed and professional appearance.
* Passionate about customer service.
* Ability to build relationships.
* Self-motivated and able to work alone.
Apply now!
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