Client Details
Michael Page have partnered with a reputable Automotive Business in Leeds to recruit for a Permanent Contact Centre Advisor to start asap due to expansion!
This would be an exceptional opportunity for someone experienced within customer services or someone that has vehicle repair/ vehicle parts retail experience.
Description
As a Contact Centre Advisor you will be working in the insurance department working closely with customers who need to make a claim on their policy.
You will be gathering all required details and support evidence handling the claim from the initial enquiry to settlement.
The role will be handling a range of queries along the way working closely with third parties and providers to come to a quick resolution and you will be ensuring targets and service level agreements are met.
Main communication with customers will be over the telephone this will be through inbound and outbound calls alongside looking after a busy inbox and responding to any emails coming into the business.
Profile
* Previous Contact Centre/Customer Service Experience or skills within vehicle repairs/vehicle parts retail
* Able to work under pressure in a fast paced volume environment
* Excellent communication skills and a confident telephone manner
* Passionate about helping customers and delivering the best service
* An excellent team player
Job Offer
* Salary of £25000+
* Monthly bonuses
* OTE £28000+
* Reputable business within the Automotive Sector
* Full training provided
* Excellent progression and development opportunities
* Growing business with lots of exciting plans for the year ahead
* Central location in Leeds and easily accessible from surrounding Bradford areas
* Free parking
* Excellent benefits
* No shift patterns or weekends
* Excellent facilities and offices
* Great team and culture
* Immediate interview and start
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