Lancashire Teaching Hospitals NHS Foundation Trust
Booking & Scheduling Team Leader
The closing date is 03 May 2026
To undertake the day-to-day supervision of the booking and scheduling staff members, providing an efficient and high‑quality booking and scheduling service to support the Directorate. You will be required to ensure cover throughout the operating hours of 08:00 – 17:00 in our admin office at CDH and may be required to attend RPH to support the booking supervisor during busy periods and annual leave.
Responsible for delivering a comprehensive and proactive administration service, ensuring high quality and professional delivery of administration services to clinicians throughout the Women’s & Children’s Division.
Provide line management and leadership to the admin teams and support their development, ensuring a business and service‑focused approach. Ensure staff are supported and working to their full potential and provide development opportunities.
All overseas qualifications must be proved comparable to UK standards through ENIC.
Main duties of the job
We seek an experienced individual with proven ability to undertake operational supervision of teams of staff and demonstrate effective leadership, organisational and communication skills. You will be someone who can effectively switch between tasks, supervise teams across a broad range of services and have a proactive approach to motivating teams through continuous support, mentoring and training.
You will be skilled at staying calm under pressured circumstances, have a solution‑focused approach and be an excellent team player who is able to go above and beyond to support staff and patients within our service and the wider trust.
Job responsibilities
Duties to include but not be limited to:
* Provide a key link between outpatient/inpatient teams and the admin team.
* Liaise with other disciplines and departments, both internal and external, to provide an effective exchange of information for the benefit of patients.
* Maintain good relationships, communicating with all discipline staff within the Trust and relevant external agencies.
* Responsible for the supervision and training of staff within the department to ensure that day‑to‑day all services can be provided within your area of responsibility.
Person Specification
Qualifications
* Good standard of education, including competence in Maths and English. A minimum of 5 A‑C Grade GCSEs including English and Maths or equivalent.
* ECDL or equivalent experience.
* Training or coaching certificate.
Knowledge
* Experience of dealing with the general public.
* Experience of supervising a large team.
* Experience of working within a customer‑focused environment.
* Experience of working as part of a team and in isolation.
* Previous knowledge of hospital environment or similar.
* Knowledge of call centre processes.
* Knowledge of Patient Access Targets.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and, as such, a Disclosure and Barring Service (formerly known as CRB) check will be required to assess any previous criminal convictions.
Employer details
Salary: £25,760 to £27,476 per annum.
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