Posted Wednesday, June 18, 2025 at 11:00 PM
BACKGROUND TO THE COMPANY
Avtron is the global leader is power test equipment and specialises in the manufacture of Dynamometers and Load Banks. We are experienced in working with, and satisfying, multi-national organizations, utilities, and government departments, as well as specialist companies involved in mission critical, OEM, service, plant hire and power generation. Customer service always takes top priority. We are always available to talk to our customers, sharing our experience on all aspects of testing and test equipment, both before delivery and at any time in the years to follow. There are no limits, and no detail is too small to warrant our interest and help. Our own purpose-built factory is well equipped with modern computer-aided design and manufacturing facilities. We are enthusiastic, highly skilled and have in place the necessary management and ISO9001 quality systems to ensure that we meet our customers' needs, right first time, on time, every time.
POSITION SUMMARY
Avtron is seeking to hire a Customer Success Agent who can successfully build effective business relationships, is customer focused, and has strong problem-solving skills. The Customer Success agent will work closely with key customers to provide world class customer service. Is required to give updates on all post sales activities including but not limited to order status, notifications of any changes, providing required documentation, and scheduling start up services. This role requires strong communication skills, follow-up skills, organizational skills, and the ability to work across functions to address customer issues. This position will work on site at the Easton-on-the-Hill (Stamford) Northamptonshire office.
Main Purpose of the Job
Responsible for managing customer service inquiries via email, chat, and phone. Entering Customer Purchase Orders, raising Commercial Invoices and preparing Shipping Documents. Updating and maintaining customer data in SAP. Manage relationships with key customer accounts to provide world class customer service. Act as an advocate for the customer to confirm that customer deadlines are achieved, products are delivered to specification, and on-time.
* Maintain high customer satisfaction by identifying, understanding, and promptly addressing customers’ needs
* Manage customer orders from receipt of order through commissioning. Act as the main point of contact for key customers so that customers get quick responses and/or action in response to inquiries including, change requests, invoicing, warranty, and service.
* Executes KPIs and continuous improvement initiatives to maximize customers service levels.
* Coordinate with customer to schedule start-up and other field services. Become familiar with Avtron products and look for opportunities to grow sales with key accounts.
Key Responsibilities
* Participate in annual customer business review meetings
* Expedites backorders and process customer returns.
* Travel less than 5%
Qualifications
* Bachelor’s Degree from an accredited college or university in a relevant field or equivalent level of experience is preferred
* 2-4 years of relevant inside sales or customer service experience
* Proficient in Microsoft Office programs (Word, Excel, PowerPoint)
* Experience using SAP and CRMs systems a plus
* Creative problem-solver with outstanding customer service skills
* Proficient in Microsoft Office programs (Word, Excel, PowerPoint)
* Experience using SAP and CRMs systems a plus
General Statement
The duties listed are not set forth for the purposes of limiting the assignment of work. They are not to be construed as a complete list of the many duties normally to be performed under a position title or those to be assigned and performed temporarily outside an employee’s normal line of work.
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