IT Support Analyst
An exciting opportunity has arisen for an IT Support Analyst who has worked within 1st line support and is looking to take the next step in their career.
Caught your eye? Apply today and join us!
Location: Cannock-
Hours: 37.5 per week (fixed shift pattern)
What we offer:
1. Potential to earn £28,000 per annum (basic salary, overtime & out of hours rate) £24,000 per annum basic salary
2. Time and half overtime rate (Saturdays only)
3. £30.00 out of hours rate per night (Monday – Friday only)
4. Mon-Fri, shift rotations 6AM - 2PM / 8AM – 4PM / 2PM – 10PM.
5. 1 in 4 Saturdays on a rota basis working either 6AM – 2PM / 8AM – 4PM
6. Out of hours on-call support on a rota basis (typically 1 in every 5 weeks).
7. 25 days holiday + bank holidays
8. Career development opportunities!
Benefits:
9. Employee Assistance Programme including Staff Discounts
10. Staff Recognition Schemes including: Long Service Awards – milestone days off & cash vouchers Shining Star Awards - get rewarded for being our employee of the month Peak Recognition Awards Refer a Friend Schemes Peak Engagement Activities
What you’ll be doing:
11. Joining a well-established IT team, providing support in the following areas: Investigation of all hardware / application related incidents, diagnosis and resolution applying standard fixes or workarounds. Escalation of incidents to appropriate internal and external teams where necessary and following through to resolution. Working collaboratively with internal and external teams to support all departmental project initiatives. Contributing written material, processes, and procedures to the to the internal knowledge base. Managing the lifecycle of all hardware and software assets Assist APC’s shipping customers with IT integration queries General IT administration duties – file, folder, print and user maintenance Maintaining the hardware and software estate ensuring devices are kept up to date.
There is a requirement to travel to our other sortation centre in Essington, sometimes at short notice to support business needs, therefore you will require your own transport and a driving licence.
Apply now and be part of a Company that is #passionateaboutpeople.