General Job Description / Key Responsibilities
The Implementation Coordinator reports directly to the Senior Implementation Manager and is responsible for supporting all site installation services in partnership with the Sales Support Team and an ecosystem of Installation Partners.
The Implementation Coordinator assists the Installation Manager and Service Supervisor in successfully implementing projects and service activities by coordinating related tasks, ensuring customer activities are planned and resourced to meet requirements both in terms of cost and timing. This includes completing assigned projects in compliance with customer expectations, company objectives, and contractual documentation.
With good attention to detail, they will ensure effective contract administration alongside the Implementation Manager and service partners. They are responsible for coordinating all aspects of project and construction activities to ensure all tasks are completed to the client’s satisfaction, thereby ensuring customer satisfaction and achieving planned profitability.
Objectives / Key Deliverables / KPIs
* Support the business strategy with installation service delivery across all accounts
* Assist the Installation Manager with effective training and planning
* Administer the labour schedule to ensure all projects are delivered 'right first time'
* Manage onsite issues & snags
* Administer job briefs and job packs
Key Competencies / Skills
* Work with the Installation Manager and Service Supervisor to ensure allocation and job briefings are issued for all activities
* Support implementation coordination activities to promote consistent ways of working and align with business service strategy
* Collaborate with the Sales Support and Implementation teams to create schedules for order raising and processing
* Book transportation and raise related purchase orders
* Assist the Installation Manager and Service Supervisor with all costs related to service delivery, monitor and highlight risks
* Coordinate daily implementation workflow
* Communicate with the Relationship Sales Team to provide status updates on all service activities
* Provide general support for implementation and service activities
* Attend daily meetings with Operations and Implementation teams
* Prepare files for invoicing
* Promote the ITAB brand by building trust and rapport with customers to ensure satisfaction and develop brand loyalty
* Run daily reports to verify project dispatches as requested
* Support the month-end invoicing process
* Coordinate all sign-off activities and communicate with customers
* Prepare site Health and Safety and engineer job packs
* Support the Implementation team with training for service partners
* Attend service partner and customer meetings as needed
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