An exciting opportunity has arisen to join the expanding, innovative administration team for the MSK CSS / MSK Physiotherapy Service, in the role of an Administration Officer/Receptionist. The post is based at our Finchampstead clinic and our Physiotherapy department in Wokingham. We are looking for someone who is approachable, with a warm personality, and great people skills to join our team.
The MSK CSS and Physiotherapy Administration Team prides itself on the continuous support we provide to our clinical staff. Good and effective teamwork throughout is a vital part of what encompasses our community services.
The team of administration officers is led and supported by an Administration Manager and Administration Lead Officers. The team consists of Service Managers, Advanced Physiotherapy Practitioners, Physiotherapists, and other healthcare professionals, including medical consultants.
Key responsibilities include:
1. Manning reception and welcoming patients and visitors on site.
2. Using electronic patient booking systems, including E-Referrals and RIO, to facilitate an efficient referral and booking process.
3. Supporting with applications such as EPRO, our electronic system for clinic letter processes, and Webex, our flexible telephone system.
4. Being an accessible and central point of contact for service users, including patients and GPs.
5. Assigning caseloads and managing tasks effectively.
6. Communicating clearly and concisely, dealing with referral and patient-related queries.
Essential skills and qualities include:
1. The ability to work well within a team.
2. Excellent communication skills.
3. Multitasking and providing admin support across different areas within our services.
4. Flexibility, compassion, and understanding to develop our services and improve the patient experience.
At Berkshire Healthcare, we foster an inclusive workplace where everyone belongs. We welcome talent from all backgrounds and offer guaranteed interviews to disabled applicants and armed forces community members who meet the minimum criteria.
Please note that we may close positions before the advertised date. For application assistance, contact us at [email address].
All appointments are subject to NHS Employment Checks. For more information on data storage, review our privacy statement. No agencies, please.
Berkshire Healthcare NHS Foundation Trust is rated 'outstanding' by the CQC. We are committed to providing the best care and supporting our staff in an inclusive environment.
Benefits include flexible working options, 27 days' annual leave (rising with service), NHS pension, career development opportunities, wellbeing tools, retail discounts, staff networks, generous leave entitlements, and free parking.
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