Job title: Senior Appeals Officer
Grade: C3 £32,061 - £33,699
Hours: 37
Contract: Permanent
Location: Knowsthorpe Gate (Or any Leeds City Council building)
As a Senior Appeals Officer you will deal with all matters relating to parking legislation and oversee the Recovery process. Working in an extremely busy office with tight deadlines and large work loads within the time frame set out by legislation.
The role is varied. You will be trained in all aspects of the process.
Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our and ambitions.
About you
As a Senior Appeals Officer, you will bring to the role:
1. Good Supervisory, organisational and interpersonal skills.
2. Ability to mediate and negotiate in difficult circumstances.
3. Good communication skills in dealing with a wide range of people.
4. Sensitivity in dealing with stressful and difficult situations.
5. Ability to develop administrative systems.
6. Ability to use own initiative and work independently.
7. Working as a member of a team.
8. Ability to plan own workload and meet deadlines.
9. Excellent IT skills including Word and Excel.
What we offer you
We take pride in offering the best employee experience, with benefits including:
10. a competitive salary and annual leave entitlement plus statutory holidays
11. membership of the West Yorkshire Pension Fund with generous employer contributions
12. flexible and hybrid working arrangements subject to service requirements
13. a clear career pathway and continuing professional development opportunities
14. a range of staff benefits to help you boost your wellbeing and make your money go further
How to apply
Please complete the online application form.
Read our guidancefor further advice on completing your application.
We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans as well as LGBT+, ethnically diverse, disabled and care experienced people.
This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa.
If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visaroute before applying. To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least £41,700 per year or meet one of the other eligibility criteria. Please ensure you are eligible before applying.
Job description
Job purpose:
As a Senior Appeals Officer you will have a positive outlook to able to deal with all matters relating to parking legislation and oversee the Recovery process.
Be proactive with the Recovery process and liaise with the Enforcement Agents and other authorities.
Have the experience of running of a smooth office when deputising for the Processing Team Leaders as and when required for the appeals and customer service officers.
Responsibilities
15. To oversee the CPE appeals and debt recovery process in relation to Penalty Charge Notices.
16. Oversee the preparation of formal parking appeals cases.
17. Undertaking detailed investigations regarding formal parking appeals and cases at debt recovery, county court, Traffic Enforcement Centre (TEC) or the Enforcement Agents.
18. Deal with and respond to telephone calls, correspondence and documents relating to Penalty Charge Notices and the parking services.
19. Liaise with the Traffic Penalty Tribunal (TPT) regarding formal appeals and attend tribunal hearings, when necessary. In person, on Teams or by alternative means.
20. Liaise with TEC, the DVLA and debt recovery agencies as required.
21. Liaise with Parking Enforcement staff and other Council departments including Traffic, Legal services and other external agencies including the Police, Magistrates Court and attend court where necessary.
22. Manage both manual and electronic Traffic Regulation Order system within Parking services for storage and retrieval purposes.
23. To deputise for the Processing Team Leaders as and when required to include supervising and monitoring the day to day working of the appeals and customer service officers, ensuring the smooth running of the office
24. Use of systems associated with parking management and GIS.
25. Deal with payments received by phone, post or internet, including liaising with the Finance team for payment queries.
26. Maintain and analyse management control information.
27. Support the development of staff witing the current staff appraisal performance and Learning (PAL) systems as assist with staff training.
28. Work within departmental- Safety Policy taking responsibility for your own safety and that of other.
29. When carrying out the duties of the post, and as an employee of the Council consider the implications of the Council’s: Core Values Equality and diversity Policy Environmental Policy. Comply with Standing Orders, Financial Procedures and Quality Assurance.
30. Any other duties commensurate with the scale of the post.
31. Take responsibility for developing your own performance within the job.
Essential requirementsCandidates will only be shortlisted if they can demonstrate that they meet all the following essential requirements.
32. Have supervisory experience.
33. Good verbal and written communication skills.
Essential behavioural and other characteristics
34. Understand and embrace Leeds City Council values and behaviours and codes of conduct
35. Committed to continuous improvement in all areas and work towards delivering the Leeds Ambitions of health and wellbeing, inclusive growth, thriving strong communities, and a resilient sustainable city
36. Able to understand and observe Leeds City Council policies and procedures
37. Carry out duties having regard to an employee’s responsibility under Health, Safety and Wellbeing
38. Participate in appraisal, training and development activities to ensure up, to date knowledge and skills
39. Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding equality and diversity of Leeds City Council
40. Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person
41. Flexible and adaptable to change to assist other services as required commensurate to grade.
42. The Council has adopted a flexibility protocol and the role will be expected to work within these parameters
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