Overview
Permanent Control Room Operator – 4 on 4 off days and nights shift pattern, working at the National Operations Centre in Northampton.
Responsibilities
* Keep Operations Flowing: manage real‑time shift bookings to ensure clients always have coverage.
* Live Monitoring and Response: monitor live screens, allocate staff to key tasks and respond to incoming issues, communicating with Team Leaders and senior managers.
* Follow Clear Processes: work within structured protocols, adapt to varying client needs and maintain consistency.
* IT and Data Handling: input and update shift bookings, keeping data accurate and auditable.
* Dependable and Consistent: be present, punctual and ready to act from the minute the shift starts.
Qualifications
* Highly Organized: stay focused and methodical in a fast‑paced control room setting.
* Tech Confident: comfortable navigating IT systems and learning tools quickly.
* Professional Communicator: clear, confident communication in time‑sensitive updates and senior contacts.
* Self‑Motivated and Reliable: ownership of tasks, work well independently and collaborate when needed.
* Resilient and Adaptable: adjust between days and nights, keeping performance consistent.
Why Join Us
Structured Shifts: 4‑on, 4‑off model, stable rota that enables work‑life balance.
Full Training Provided: fully trained before go‑live.
Great Team Culture: professional, supportive team, especially during busy periods.
Benefits
* Virtual GP services for you and household.
* Salary Finance support including early access to earnings.
* Customisable benefits via Choices platform (dental plans, tech products, dining cards, coffee clubs).
* Discounts through MiDeals (high street retailers, gyms, more).
* Cycle‑to‑work scheme.
* Save‑as‑you‑earn scheme and Mitie Matching Share Plan.
* Mitie Stars reward scheme – monthly and annual cash prizes up to £10,000.
Apply Now
* Apply Now
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