Description IBEN Associate (2 Vacancies) Salary: See benefits section Job Type: 1 x Full Time, 37.5 hours, Permanent position located in Cardiff 1 x Full Time, 6 Months Fixed Contract located in Cardiff (37.5 Hours) or The Hague (40 Hours) Location: IB (International Baccalaureate®) Global Centre, Cardiff and The Hague Hybrid working opportunity, office presence required one day per week About the IB The International Baccalaureate provides world-class educational services to over 6,000 schools across 160 countries. A career with the IB is not just a job, it's an opportunity to work with an innovative world leader in education services where we empower our employees to thrive and make a difference. About the Role The talent management function of the Global IBEN department supports the delivery of quality services to schools across all four IB programmes globally through talent acquisition, quality assurance and allocation of educators to suitable IB events. The IBEN department plays a strategic role to progress business growth, supporting it in its present and future goals. This position supports educators both on-site and remotely, working closely with internal stakeholders to enhance the efficiency of the IBEN network. The jobholder is responsible for assigning educators to events and contributing to the recruitment and training to ensure IBEN possess the necessary qualifications, experience, and skills. The role also involves being responsible for the maintenance of all data systems related to IBEN, ensuring that these records are accurate, up-to-date, and managed with the utmost efficiency ensuring full compliance with relevant regulations and legal requirements. In this role, the jobholder upholds the values of the IB and contributes to the promotion and implementation of it’s mission. Responsibilities Key Responsibilities Where appropriate, assign educators to IBEN assignments within agreed SLAs. Share event information with IBEN and relevant teams. Manage all IBEN within applicable legal, financial regulations and IB policies. Data entry and maintenance to ensure accuracy. IBEN queries closed in line with organizational KPIs. Support projects and initiatives by providing data and information. Work with project teams to identify opportunities for improvement. Support the recruitment of IBEN to ensure all IB services to schools can be delivered. Ensure all stages of each application process are completed to agreed standards and timelines. Share accurate information with other teams and departments to support recruitment of IBEN. Positive feedback collated and provided regarding process improvements. Provide data and information to support future planning and continuous improvement. Qualifications About You Essential: A first degree or equivalent. Excellent knowledge of Microsoft Office applications. Strong analytical and problem-solving skills. Good communication skills and the ability to build and foster productive working relationships with both internal and external stakeholders. Demonstrable ability to communicate well across all levels of an organization and well-developed presentation skills. Experience in community building (networking, community support, event management). A good command of the English language. High degree of flexibility and adaptability when working in a small team environment. Ability to facilitate change, while prioritizing tasks effectively Delivering excellent results within set deadlines. Ability to design and review multi-stage and interconnected processes. Able to review and utilise data to identify opportunities and risks, and to explain and justify decisions Desirable: Demonstrable educational experience, some of which ideally in a professional development capacity. A good working knowledge of the IB and its programmes, either centrally or in the regions Ability to work in French and/or Spanish. In addition to your salary, we offer an attractive range of benefits including: Position Location: Cardiff Annual salary circa £27,654 per annum 10% employer pension contribution from first day of employment (minimum contribution required from yourself is 3%) 25 Days annual leave, plus public holidays, with the option to buy up to 5 days additional annual leave 10 Days work from anywhere leave (per calendar year) Flexi Hours with our core hours as 10am-12pm and 2pm-3pm. You can flex your 37.5 hours per week around this Enhanced family friendly benefits Life assurance 4x annual salary Paid volunteering leave (one day per calendar year) Flexible benefits allowance at 1.5% of your annual salary Excellent continuous professional development Health and wellness schemes Disability Confident Employer Cycle to Work scheme Discounts on a range of products, including days out and Gym Memberships Cash back opportunities available from a wide range of retailers Employee Assistance Programme Free onsite parking Position Location: The Hague Annual salary circa €44,316 per annum Flexible benefits allowance equivalent to 1.5% of Annual Salary to spend on benefits or as addition to salary Flexible working (core hours are 10am-3.30pm), 40 hours per week 25 days annual leave plus public holidays, plus opportunity to purchase up to 5 days of leave each year Bicycle scheme IB Pension Life insurance 2x annual salary Travel and work from home allowance Health insurance allowance Disability insurance Excellent continuous professional development Applications will be accepted until 11.55pm BST, 25 May 2026. Please ensure you clearly specify the vacancy you are applying for in your covering letter. Interviews will take place w/c 25 May and 01 June 2026. We are committed to building a working environment that values respect, diversity, and compassion. The International Baccalaureate is proud to be an equal opportunities employer, and we welcome applications from all qualified applicants. As a global employer, we adhere to all relevant employment legislation in the countries in which we operate, and we’re happy to provide any reasonable support or adjustments as needed to ensure applicants can fully participate in our recruitment process.